WALK-IN Customer Service Executive (Contact Centre) 18 Apr 2025

[Walk-in Interview] Customer Service Executive (Contact Centre)

Date: Friday, 18 Apr 2025

Time: 9.00am - 12.00pm and 2.00pm - 4.00pm

Location: 4th (3A) Floor, Wisma Lee Rubber, 1 Jalan Melaka, 50100 Kuala Lumpur (next to Masjid Jamek LRT station)

Services

• To attend to inbound calls enquiries over various range consumer financial products and services.
• To handle calls professionally by providing accurate and timely information and able to provide effective solutions to customer’s queries.
• To provide personalized customer service to customers, whilst maintaining professionalism and proper phone etiquette.

Quality Assurance

• To achieve first call resolution where possible and follow up with customers on unresolved issues.
• To perform after call duties and quality assurance in accordance with the set procedures with zero defect.
• To consolidate and provide customer feedback to respective business partners for improvements and enhancements.

Alternative Channels and Cross-Selling

• To introduce and create customer awareness on self-service/automated banking channels.
• To cross-sell bank products and services when appropriate.

Compliance

• To ensure adherence and full compliance with Group Policy and Standards, local laws and regulations, and control and procedures of the bank.

Job Qualifications

• Degree Holders – related working experience preferred; however, fresh graduates are welcomed to apply; diploma holders – minimum of 1 year of working experience in Contact Centre and/or Consumer Financial Services (Banking).
• Possess customer-centric/strong customer service mindset.
• Committed and a good team player with willingness to step into a leadership role.
• Independent and resourceful with the ability to thrive under pressure.
• Meticulous, well organized, and has the ability to solve problems.
• Able to multitask and manage time effectively.
• Willing to work on shift rotations (24/7) which includes Public Holidays.

Working Location

Level 7, Menara Great Eastern 2, Jalan Ampang, Kuala Lumpur

Primary Location

Malaysia-Kuala Lumpur-Kuala Lumpur

Job

Customer Service Executive

Organization

MAL E2P - Contact Centre - Hub (DH)

Schedule

Permanent, Full-time

Job Posting

24-Mar-2025, 1:44:59 AM