Waiter/Waitress

Waiters or Waitresses are responsible for taking orders and serving food and beverages to guests. They play an important role in guest satisfaction as they are also responsible for checking on customers to ensure that they are enjoying their meals and take action to correct any problems.

Job Responsibilities:

• Greet and escort customers to their tables.
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies).
• Prepare tables by setting up linens, silverware and glasses.
• Inform customers about the day’s specials.
• Offer menu recommendations upon request.
• Up-sell additional products when appropriate.
• Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization.
• Check customers ID to ensure they meet minimum age requirements for consumption of alcoholic beverages.
• Communicate order details to the Kitchen Staff.
• Serve food and drink orders.
• Check dishes and kitchenware for cleanliness and presentation and report any problems.
• Arrange table settings and maintain a tidy dining area.
• Deliver checks and collect bill payments.
• Carry dirty plates, glasses and silverware to kitchen for cleaning.
• ID Specifications for reservations (e.g. parties).
• Follow all relevant health department regulations.
• Provide excellent customer service to guests.

Job Requirements:

• SPM
• Minimum 1 year in knowledge Food and Beverage basis.
• Microsoft Office.
• Strong communication skills.
• Team player and able to train and mentor team members.
• Ability to create excellent working relationships with all levels within the hotel.