VP of Customer Success

This company is revolutionizing the property tech industry with innovative solutions designed to enhance the way people interact with real estate. Their cutting-edge technology and data-driven approach are transforming property management, sales, and leasing processes.

They are seeking a visionary VP of Customer Success to lead our customer experience efforts and drive exceptional outcomes for our clients.

As the VP of Customer Success, you will be at the helm of our customer experience strategy, ensuring that their clients achieve maximum value from their solutions. You will lead a dynamic team dedicated to providing unparalleled support and fostering long-term client relationships. Your strategic vision and leadership will be critical in shaping their customer success initiatives and driving the growth and satisfaction of their client base.

Key Responsibilities:

• Strategic Leadership: Develop and execute a comprehensive customer success strategy that aligns with our business goals and drives client satisfaction and retention.
• Team Management: Lead, mentor, and grow a high-performing customer success team, setting clear objectives and fostering a culture of excellence and accountability.
• Client Relationship Management: Build and maintain strong relationships with key clients, understanding their needs and ensuring they derive maximum value from our solutions.
• Customer Onboarding: Oversee the onboarding process for new clients, ensuring a smooth transition and successful adoption of our technology.
• Performance Metrics: Establish and monitor key performance indicators (KPIs) to measure the effectiveness of customer success initiatives and identify areas for improvement.
• Cross-Functional Collaboration: Collaborate with sales, product, and engineering teams to address client feedback, influence product development, and enhance overall customer experience.
• Advocacy and Retention: Develop and implement strategies to increase customer engagement, loyalty, and advocacy, driving long-term retention and growth.
• Feedback and Insights: Collect and analyze customer feedback to gain insights into their needs and preferences, using this information to drive continuous improvement.

What We're Looking For:

• Experience: Proven experience in a senior customer success or account management role, preferably within the property tech or SaaS industry.
• Leadership: Strong leadership and team management skills with a track record of building and developing high-performing teams.
• Customer-Centric: Deep understanding of customer success principles and best practices, with a focus on driving client satisfaction and value.
• Strategic Thinker: Ability to develop and execute customer success strategies that align with business objectives and drive measurable results.
• Communication: Excellent interpersonal and communication skills, with the ability to build relationships and influence stakeholders at all levels.
• Analytical Skills: Proficiency in analyzing data and metrics to assess performance and inform strategic decisions.
• Problem-Solving: Strong problem-solving skills with a proactive approach to addressing client challenges and delivering solutions.

Why Join Us?

• Innovative Industry: Be part of a forward-thinking company that is transforming the property tech landscape with cutting-edge solutions.
• Impactful Role: Play a key role in shaping our customer success strategy and driving meaningful outcomes for our clients.
• Collaborative Culture: Work in a supportive and collaborative environment where your ideas and contributions are valued.
• Career Growth: Opportunities for professional development and career advancement within a rapidly growing company.
• Flexible Work Options: Enjoy hybrid or remote work options to support work-life balance.
• Competitive Benefits: Access a comprehensive benefits package, including health, wellness, and performance-based incentives.

If you're a strategic leader with a passion for customer success and a track record of driving client satisfaction, we want to hear from you.

Sound interesting? Please apply here with your CV or email sophia@thepeoplestory.com, again with your CV attached.

People Story is acting as a Talent Consultancy to this role. Due to the high volume of applicants, it is extremely difficult for us to get back to everyone who applies. If we have not contacted you within 14 days, please assume that your application has not been successful.