Virtual Workplace/Desktop Expert with Citrix | Selangor, MY

Virtual Workplace/Desktop Expert with Citrix

Location: Puchong, Malaysia

Job Purpose:
To provide specialist virtual desktop technical capability and delivery within the Workplace Virtualisation team including design, integration of new and future technologies, project and BAU support. Working closely with other Workplace & Infrastructure technical, project and product, this role will involve the delivery of strategic direction and expansion of the client Virtual desktop infrastructure as well as a strong design and integration mind-set to support any future move to a true cloud-based service.

You are part of an international Virtual Workplace team consisting of 50+ virtual desktop experts managing 20+ Citrix farms for 30,000+ users.

The operating Environment and Context of The Job:
The Virtual Desktop, with its supporting tools and dedicated infrastructure is a critical service to client GO and other customers and provides the core of the desktop platform. The role will require interaction with the tiered support chain and senior technical players in client Group Operations and the Business units.

Required skills:

• Proven experience of working within a project environment providing technical leadership, design and performance enhancement.
• Proven experience in understanding and utilising new technology in this environment and in identifying and resolving problems.
• Strategic understanding of broad range of Virtual Desktop technologies.
• Ability to communicate ideas & solutions to audiences of all levels and nationalities, adapting style accordingly.
• Ability to pass on relevant I.T. knowledge to others.
• Ability to lead the development of I.T. solutions in Virtual Workplace.
• Ability to liaise with 3rd party suppliers and customers.
• Solution design experience.
• Must have a strong experience & understanding of the following technologies:
  • Citrix Xen Desktop 7.x plus legacy products.
  • Citrix Cloud.
  • Active Directory.
  • Windows 11, Windows 10 & Windows Server 2012R2 > 2016 > 2019 > 2022.
  • Deep technical knowledge and experience the following technologies required:
    • Broader Citrix product knowledge including Storefront & NetScaler.
    • Citrix products that supplement XenApp and XenDesktop Virtual Desktop Infrastructure environments incl ESX & Azure.
• Experience of management of key technology vendors at a senior level to ensure adequate support and provision of service.
• SCCM and Intune Distribution process and endpoint management.
• Ivanti AppSense management and integration.
• PowerShell scripting in the Citrix environment as required.
• Expertise in Agile/Scrum is a plus.
• Some flexibility in working hours is required (occasional over-time or weekend/holiday work).
• Able to follow change management procedures and internal guidelines.

Responsibilities:
Contribute significantly to and assist with the delivery and maintenance of the Virtual Desktop roadmap, in conjunction with relevant Tech Specialists & architects.

• Develop the virtual desktop and application hosting offerings to support local & global requirements.
• Develop the business cases for usage of the correct desktop platforms to local and global customers.
• Ensure all relevant project proposals align with the global strategy and are optimised for the end users.
• Assist Tech specialists within the team providing guidance, support, and consultancy.
• Maintain expertise, working with other client Group Operations teams plus with third parties to keep up to date with internal strategy and vendor current and future technologies and strategies.
• Keep track of technical debt and provide solutions to mitigate.
• Directly responsible for
  • Building new global Virtual Desktop Product.
  • Migrate use cases to the new product.
• Provide some services to users with hosted desktop in India (Cap Gemini), CEE, Poland etc.
• Consultancy to users not currently on Client Group Operations managed services
  • EOL, Cognizant, Cap Gemini,...
• Provide support for all clients GO managed virtual desktops worldwide, 30,000 Users worldwide.

About Cognizant:
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.