Virtual Relationship Manager - SME Banking

Virtual Relationship Manager - SME Banking

Focus on relationship building and networking with the existing and prospective SME / Non-Retail customers by understanding their existing and future funding/financial needs. The role is responsible for contacting SME / Non-Retail customers and proactively identifying opportunities for cross-selling either by cold calling or answering requests.

• Work closely with Team Lead, Virtual RM to proactively identify opportunities for cross-selling to SME / Non-Retail customers.
• Proactively call potential customers to cross-sell and ask pertinent questions to understand the customers’ needs and requirements.
• Understand and keep up to date with customers’ needs and seek cross-sell opportunities to propose customers with products that fit their needs.
• Provide insights into the Bank’s products and provide accurate information on products such as Working Capital Loan, Overdraft, Refinancing, and Credit Card to cross-sell to customers.
• Build positive relationships with customers and maintain an up-to-date record of customer contacts and important information for future references.
• Deal with complaints or doubts to safeguard the company’s reputation.

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Your application will include the following questions:

• Which of the following types of qualifications do you have?
• Which of the following statements best describes your right to work in Malaysia?
• How many years' experience do you have as a Small Medium Enterprise Relationship Manager?
• What's your expected monthly basic salary?
• Do you have experience in a cold calls sales environment?

Banking & Financial Services - More than 10,000 employees

CIMB Group is one of ASEAN’s leading universal banking groups and is Malaysia’s second largest financial services provider by assets. It offers consumer banking, commercial banking, investment banking, Islamic banking, and asset management products and services. Headquartered in Kuala Lumpur, the Group is present in all 10 ASEAN nations (Malaysia, Indonesia, Singapore, Thailand, Cambodia, Brunei, Vietnam, Myanmar, Laos, and the Philippines). Beyond ASEAN, the Group has a market presence in China, Hong Kong, India, Sri Lanka, Korea, the US, and the UK.

CIMB Group has the most extensive retail branch network in ASEAN with approximately 720 branches as of 30 September 2019. CIMB Group’s investment banking arm is also one of the largest Asia Pacific-based investment banks, offering amongst the most comprehensive research coverage of around 600 stocks in the region.

CIMB Group operates its business through three main brand entities: CIMB Bank, CIMB Investment Bank, and CIMB Islamic. CIMB Group is also the 92.5% shareholder of Bank CIMB Niaga in Indonesia and 94.8% shareholder of CIMB Thai in Thailand.

CIMB Group is listed on Bursa Malaysia via CIMB Group Holdings Berhad. It had a market capitalisation of approximately RM48.9 billion as of 30 September 2019. The Group has around 36,000 employees located in 16 countries.

For more information, please visit www.cimb.com.