Vietnamese Speaker Analyst, Collection Services

Vietnamese Speaker Analyst, Collection Services 4500~6500 (RM)

Job ID: 20988

Position Title: Vietnamese Speaker Analyst, Collection Services

Industry: Call Center/BPO/Shared Service

Job Description:

1. Responsible for execution of dunning and collection activities for assigned customer/country portfolio following global/regional active reminding guidelines, policies and procedures, and ensure deliveries meeting requirements defined in service level agreement and KPIs for process efficiency, effectiveness and quality control.
2. Organize dunning letters and perform collection calls/mails and document customer contacts results for assigned country/customer portfolios.
3. Identify disputes and provide solution through close collaboration with accounts receivables unit, local credit risk managers and sales or customer service organization of business units.
4. Support local Credit Risk Management teams concerning individual/ad hoc requests in the area of dunning activities, dunning strategy, blocked order management and others.
5. Ensure full compliance with global/regional active reminding guidelines, policies and procedures and full achievement of service level and KPI targets.
6. Discuss follow up measures team-internal and with related counterparties based on regular reporting of active reminding activities.
7. Participate in training activities to continuously improve and enhance knowledge, technical and communication skills.
8. Provide back-up for team members and contribute to best practices sharing in the team.
9. Support team colleagues according to back up plan and on ad hoc basis if required.

Salary: 4500~6500 (RM)

Requirements:

1. At least Bachelor degree in accounting/finance/business, or communication/psychology accomplished with business studies.
2. Minimum 2 years working experiences in customer services, accounts receivables, finance delivery services at share service centers or in debt collection agencies.
3. General understanding of accounts receivables management and debt collection services.
4. Very strong communication skills with effective argumentation.
5. Very high customer focus for both internal counterparties and external customers.
6. Ability in working independently with high responsibility and self-motivation.
7. Strong ability in dealing with conflicts and in working under pressure.
8. Basic knowledge in standard Microsoft Office software (word, excel, power point) and if possible also with SAP.