Vice President, Client Onboarding (Korean Speaking)

At Citi, we get to connect millions of people across hundreds of cities and countries every day. We've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Citi’s Treasury and Trade Solutions (TTS) provides global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life.

We’re currently looking for a high caliber professional to join our team as Vice President, Client Onboarding - Korean Speaking. (Internal Job Title: Client Onboarding Lead Analyst - C13) based in KL, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well-being to help plan for your future.

In this role, you are expected to:

• Lead the implementation of complex deals in line with project management methodology and have end-to-end management of dedicated client deal portfolio enhancing the client onboarding experience.
• Oversee all client onboarding activity end-to-end (including standard, low complexity and complex deals).
• Manage and coordinate the work involved in a complex deal working with partners including Sales, Product, Technology, Client Operations, Marketing, Risk and Controls, Legal and other teams.
• Serve as single point of contact for the client and internal functional partners, responsible for the coordination and successful end-to-end delivery of projects. Closely manage the expectations of the client organization.
• Develop and maintain a customized project plan tailored to client’s requirements, outlining deliverables, milestones, critical path items and actions.
• Establish appropriate governance model to deliver client requirements ensuring strict adherence to defined quality standards and practices outlined in “best practices” collateral.
• Continuously reduce implementation cycle time, minimize deal slippage and associated revenue conversion lead time. Accurately report project status, escalating effectively for “on hold” and slow-moving deals.
• Effectively manage client relationships and ultimately act as trusted advisor for dedicated client portfolio.
• Lead meetings and coordinate activities of the cross-organizational implementation teams.
• Chair the Board and Steering Committee meetings with all cross-functional team leads.
• Maintain solid relationships with key client and internal stakeholders.
• Partner with the client to escalate and manage critical issues to resolution.
• Manage regular client communication for portfolio of projects and serve as escalation point for key client and internal stakeholders.
• Effectively maintain and communicate MIS and project metrics. Provide ongoing senior management updates on key projects as required.
• Manage project scope and apply the change control process.
• Lead testing and solution validation efforts to ensure the solution meets the client’s expectations and is in line with contractual obligations and agreements.
• Ensure effective transition from project to production.
• Support the preparation of Request for Proposal responses; actively participate in prospective client presentations and demos.
• Identify opportunities for process improvements and contribute to department initiatives to implement process enhancements.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations.

As a successful candidate, you would ideally have the following skills and exposure:

• 8-15 years of experience.
• Korean Language proficiency is a must.
• Bachelor’s/University degree or equivalent experience.
• Wide organizational knowledge and cross-functional teamwork experience to deliver multi-work stream projects.
• Communication and presentation skills to command senior client and senior internal stakeholder meetings (Steering Committees).
• Excellent Leadership skills: ability to promote team building and develop partnerships with other teams.
• Ability to analyze and solve complex problems, advanced influence skills.
• Self-starter and ability to take initiative in driving projects forward.
• Excellent organizational and planning skills.
• Excellent written and verbal communication skills.
• Excellent customer interaction and management skills.
• Negotiation and decision making/problem solving skills.
• Ability to work under high-volume workload and prioritize in an effective manner.
• Ability to effectively manage and navigate through multi-faceted disciplines throughout the Bank.
• Project Management Certification by a reputable organization (i.e., PMI) is preferential.

Education:

• Bachelor’s/University degree or equivalent experience.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today!

Job Family Group: Customer Service

Job Family: Institutional Client Onboarding

Time Type: Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities.