[USM] B2B Sales Development Representative

UpSkillingMinds, formerly a business division within the eLearningMinds Group for over three years, emerged as an independent entity in 2021. We specialize in providing comprehensive soft skills and digital skills training.

UpSkillingMinds is a Virtual First Organization and Result Only Work Environment. Our team members are empowered to exercise workplace autonomy, choosing their own working hours, preferred location, collaborators, and methods to accomplish tasks. We foster an open and inclusive culture that encourages creativity and independence, while promoting active engagement with clients, leaders, and fellow team members.

Key Responsibilities

1. Identify and cultivate new business opportunities to drive company growth.
2. Acquire a thorough understanding of client needs and tailor solutions accordingly to enhance the probability of winning sales deals.
3. Foster and nurture relationships with existing customers by offering solutions aligned with their goals, resulting in continued business.
4. Compose detailed sales proposals, initiate meetings with clients and deliver persuasive sales presentations to win sales deals.
5. Ensure the timely and accurate delivery of solutions to maintain a high standard of client satisfaction and service excellence.
6. Play an integral role in generating new sales with the potential to develop into long-lasting, mutually beneficial relationships.

1. Interpersonal Communication: Mastery in engaging effectively with individuals at all levels through clear, empathetic and persuasive dialogue. Essential for building and maintaining relationships with both new and existing clients, as well as for communicating effectively with internal team members.
2. Strategic Inquiry and Analysis: Skilled in asking insightful questions and analyzing information to inform decision-making and strategy development. Useful for deeply understanding client needs, which allows for the creation of tailored solutions. It also aids in identifying new business opportunities and analyzing the market.
3. Storytelling: Ability to craft and convey compelling narratives that captivate audiences and articulate complex ideas simply. Important for writing compelling sales proposals and delivering engaging sales presentations that resonate with clients and illustrate the value of your solutions.
4. Strategic Problem Resolution: Expertise in identifying challenges and devising innovative solutions that address root causes and achieve desired outcomes. Pertinent for addressing any challenges that arise during client interactions or the sales process, ensuring that solutions meet client objectives and issues are resolved in ways that foster trust and reliability.
5. Value Proposition: Proficiency in defining and communicating the unique benefits of a product or service, clearly differentiating it in the market. Central to communicating the unique benefits of our solutions to clients, convincing them of the value our offerings bring and differentiating our services from competitors.

1. Proven experience in identifying and securing new business opportunities, driving long-term growth through strategic sales initiatives and negotiations and excelling in high-volume phone outreach to close deals effectively.
2. Demonstrated ability to build strong client relationships, ensuring ongoing business and high satisfaction levels throughout the sales process.
3. Ability to communicate effectively both in writing and verbally ensuring effective interaction and understanding across diverse platforms.
4. Capability to manage multiple sales tasks simultaneously ensuring timely and accurate solution delivery.
5. Capacity to adapt strategies and approaches in a dynamic business environment to meet changing client needs and market conditions.
6. Proactive in collaborating with other team members including the sales team to achieve shared goals and objectives.