UP TO RM 8,000 Mandarin Speaking General Manager / Agency Manager (Insurance) @ KL

Responsibilities:

1. Sales Strategy & Execution

   • Develop and execute business strategies to increase sales, market share, and profitability.

   • Set and monitor sales targets for agents, ensuring that team performance meets the agency's growth objectives.

   • Analyze market trends to identify business opportunities and adjust strategies accordingly.

2. Team Leadership & Development

   • Recruit, train, and mentor agents, focusing on skills that enhance client acquisition and retention.

   • Conduct regular performance reviews, provide constructive feedback, and support ongoing professional development.

   • Foster a collaborative and motivating environment, ensuring alignment with company values and standards.

3. Client Relationship Management

   • Oversee and manage client relationships to ensure high satisfaction and retention.

   • Address customer inquiries and resolve complaints in a timely and effective manner.

   • Develop strategies for customer engagement, loyalty programs, and retention initiatives.

4. Compliance & Risk Management

   • Ensure that the agency operates in compliance with insurance regulations and company policies.

   • Identify potential risks and implement practices to minimize legal and financial exposure.

   • Regularly update team members on regulatory changes and best practices in the insurance industry.

5. Operational Oversight

   • Manage daily agency operations, including budgeting, scheduling, and resource allocation.

   • Ensure smooth workflow and optimize efficiency through effective process management.

   • Prepare and analyze financial reports, track key performance indicators, and adjust operations to improve productivity.

6. Marketing & Brand Development

   • Lead the development and execution of local marketing strategies to enhance the agency’s brand presence.

   • Organize events, networking opportunities, and community engagement initiatives to generate new leads.

   • Collaborate with the marketing team to develop promotional materials and digital campaigns.

Requirements:

• Bachelor’s degree in Business, Marketing, Finance, or a related field; MBA or relevant certifications in insurance are a plus.

• Proven experience in insurance sales, agency management, or a similar role.

• Strong leadership, communication, and interpersonal skills.

• Demonstrated ability to develop and execute strategic plans.

• Knowledge of insurance regulations and risk management principles.

• Proficiency in CRM software and other industry-specific tools.

• Required languages: Mandarin and English.

• Minimum of 2 to 3 years of experience as GM in financial institutions like insurance agencies.

Summary of Role Requirements:

• Looking for candidates available to work:
  • Monday: Afternoon, Morning, Evening
  • Tuesday: Afternoon, Morning, Evening
  • Wednesday: Afternoon, Morning, Evening
  • Thursday: Afternoon, Morning, Evening
  • Friday: Afternoon, Morning, Evening
• 2-3 years of relevant work experience required for this role.
• Working rights required for this role.
• Expected salary: RM8,000 per month.