Trilingual Support Hiring | Webhosting Account - Tech and Sales

Company Description

At Sutherland, we are committed to creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals, and we are looking to add SUPPORT ROLES (Sr Manager, Manager, Team Manager, SME) who will establish and create strategies that will enhance processes and boost ease and efficiency.

Job Description

Responsibilities:

1. Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
2. Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
3. Improve the company: Make recommendations to enhance processes and boost ease and efficiency.
4. Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
5. Empower the workforce: Determine training needs to equip staff with fundamental skills and knowledge.

Qualifications

Our most successful candidates will have:

Sr Manager:

• Bachelor's degree/Associate degree from an accredited college or university.
• Three years operations and management experience; Process transformation experience required.
• Experience managing, direct or matrix, project managers, technical resources with a span of 100 to 150 FTEs.
• Demonstrated leadership skills; able to take the lead in making improvements and resolving issues.
• Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.
• Strong verbal and written communication skills; able to communicate in a clear, constructive, and professional manner.
• Must be able to speak, write, and read Mandarin and Cantonese fluently. Can speak English at an intermediate level.
• Must have relevant experience in handling a web hosting and sales account or technical account and sales account.

Manager:

• Bachelor's degree/Associate degree from an accredited college or university.
• Three years operations and management experience; Process transformation experience required.
• Demonstrated leadership skills; able to take the lead in making improvements and resolving issues.
• Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.
• Strong verbal and written communication skills; able to communicate in a clear, constructive, and professional manner.
• Must be able to speak, write, and read Mandarin and Cantonese fluently. Can speak English at an intermediate level.
• Must have relevant experience in handling a web hosting and sales account or technical account and sales account.

Team Manager:

• At least 2 years of experience in a similar role.
• Experience in managing a team of work-from-home direct reports.
• Experience and knowledge in technical sales.
• A Bachelor’s degree holder/ Associate Degree Holder.
• Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issues.
• Strong verbal and written communication skills; the ability to communicate in a clear, constructive, and professional manner.
• Strong customer orientation when managing communications and issues.
• The ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.

SME:

• Excellent Data Mining skills.
• Ability to think outside of traditional roles to evaluate business implications.
• Ability to interpret data, identify trends, and make suggestions for improvements.
• Strong verbal and written communication skills; able to communicate in a clear, constructive, and professional manner.
• Demonstrated leadership skills; able to take the lead in making improvements and resolving issues.
• Must be able to speak Mandarin and Cantonese at an advanced level and English at an intermediate level.
• Must have relevant experience in handling a technical or web hosting account.

All your information will be kept confidential according to EEO guidelines.