Travel Reservations Specialist - Trilingual Speaking (Fully Remote)

Do you deliver exceptional customer service?

Do you have an eye for detail?

Are you passionate about travel?

Are you motivated by a challenging and fast-paced environment?

Yes? Read on…

Working on the front line as a Travel Reservations Specialist, your ultimate goal is to deliver consistent and exceptional customer service to ensure our members have the best experience each time they contact TEN.

In this role, you will be the primary contact for one of our top clients in the Asia/Pacific region. You will liaise directly with their customers to facilitate all of their ground transportation requirements. You will handle a high volume of calls as well as emails and engage with members to understand their requirements and complete the reservation process.

Who We Are

At Ten, our goal is simple: to become the most trusted service business in the world.

Ten is a leading global lifestyle management business with a presence in over 20+ offices globally and more than 1300+ employees. We use our expertise, technology, and buying power to grant our members direct access to the best travel, live entertainment, dining, and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring, and continuing to improve the lives of millions of members.

As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video here.

The ideal candidate will have:

• Excellent language skills in professional English and Mandarin, and/or Cantonese, in written and spoken.
• Exceptional communication and interpersonal skills, maintaining a calm and professional manner at all times.
• Dedication to customer satisfaction, showing a willingness to do what it takes to get the job done, acting with tact and diplomacy, and demonstrating excellent problem-solving skills.
• Initiative and creativity to best meet the needs of our members.
• Ability to work independently, in a team, and perform well with little supervision.
• High adaptability to a dynamic changing environment.
• Previous experience working in the travel industry as well as customer service, handling a high volume of calls would be an added advantage.

Flexibility: This position is a full-time 40-hrs per week role on a shift basis. The right candidate needs to be flexible in offering their services between the hours of 07:00-23:00 local time, Monday to Sunday, including Public Holidays.

Guidelines for Home Office:

• Located anywhere in Malaysia.
• A secure home office at your confirmed address, free from background noise or other distractions.
• Internet service must meet minimum requirements and minimum speed check must be completed.

Rewards designed around you:

• A competitive salary depending on experience, plus performance-based bonus.
• Remote work arrangement (T&Cs - within Malaysian borders).
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of service, without tapping into annual leave.
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays - possibilities to travel and work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs. Ten has a commitment to supporting the delivery of Ten’s environmental, social, and governance goals, and promoting policy adherence.