[Travel Industry] Mandarin Customer Service Specialist, Non Voice 中文客服

- Fluency in Traditional Mandarin (speaking, reading, and typing) is required.

- Willingness to work 5 working days with 2 off days (8am - 11pm) including public holidays.

- Able to work in KL Sentral (fully on-site office, easily accessible by LRT and MRT).

- Interest in customer service and the Travel industry.

- Ability to proactively and independently work towards meeting targets and goals.

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

- Patience, empathy, and a unique ability to manage stress.

Job Description:

• Handle customer inquiries via live chat/email about online travel agency/related products.
• Provide friendly and efficient service to the travel community of our client.
• Process reservations or support work relating to travelling/related products.
• Manage feedback/complaints and liaise with back end support to resolve members’ issues.
• Advise on latest promotions.
• Research information and troubleshoot problems using available resources.

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