Travel Consultant(Commission) - Gross Salary RM 3k - 6k

Travel Consultant(Commission) - Gross Salary RM 3k - 6k

• Attends to & handle general enquiries and provide customer service to clients via, WhatsApp, calls, walk-ins, emails or any other social media platforms
• Provide literature and information to clients concerning tour packages (i.e. destinations, transportations, travel routes, accommodations, fares, travel dates, travel regulations, etc)
• Discuss client requirements and advise on suitable options
• Respond to customer inquiries and resolve any issues in a timely and efficient manner
• Assist customers with booking and modifying travel arrangements, including flights, accommodation and activities
• Offer personalised travel recommendations and suggestions to customers
• Maintain accurate records of all customer interactions and bookings
• Work closely with the sales and operations teams to ensure a seamless customer experience
• Stay up-to-date with the latest travel trends, promotions and destination information

Requirements

• Diploma or Bachelor ‘degree in tourism management or a related field.
• Minimum 3-5 years working experience in similar industries or related positions.
• Familiar with tourism resources and culture of Malaysia and neighbouring countries, experience in international routes is preferred especially in Asia Country (China, Japan, Korea, Thailand or Indonesia).
• Excellent communication skills and customer service awareness, able to quickly understand customer needs and provide solutions.
• Good market insight and creativity, able to design attractive travel products.
• Good command of office software (e.g. Excel, PowerPoint) and relevant travel booking systems.
• Be able to adapt to multi-tasking and have strong stress tolerance
• Willing to travel when necessary
• Willing to attend to customer enquiries & tour support via phone during weekend or PH (when necessary)

What you can expect?

• Year end bonus based on company performance
• Company laptop
• EPF, Socso & EIS
• 14 days annual leave (after 6 months probation)
• 12 – 14 days public holidays according to company calendar