Travel Center Consultant/Executive

Responsibilities:

Handling all inbound calls, outbound calls and/or online chats pertaining to customer general enquiries, complaints, comments, feedbacks and other issues related to the company's products.

To exceed customers' expectations in terms of customer service & accurate information.

Work in a team to achieve the required KPI elements and SLA.

Requirements:

Required language(s): English, Mandarin & Cantonese.

Able to read and understand Chinese traditional words.

Minimum 1 year of working experience in the service industry will be an added advantage for this position.

Fresh graduates who are interested in starting their career in a call center are also encouraged to apply. Full training provided.

Applicant must be willing to work on rotational shifts (where applicable).

Salary & Benefits:

Salary package: Basic + KPI allowance + night shift allowance & OT is allowed.

Free shuttle van is provided (certain locations).

Fully equipped gym with aerobics studio & shower facilities.

Internal job posting: Opportunity to apply to transfer within Malaysia or to other company locations worldwide.

Monthly fun and exciting staff activities (pool, football & bowling competition, treasure hunt, etc).

Client hires from across the globe, providing an opportunity to interact with people from different cultures and ethnicities (Europe, Asia Pacific, etc).

Client is located nearby shopping malls and housing areas.