[Travel] Basic RM 3000 Customer Care Specialist @ PJ

[Travel] Basic RM 3000 Customer Care Specialist @ PJ

• Monthly salary: Basic RM 3000 + RM 200 Training Allowance (After training) + up to RM 300 KPI allowance + RM 500 night shift allowance.
• Other benefits: EPF + SOCSO, 12 days Annual Leaves, 14 days Medical Leaves
• Opportunities for career advancement within the company
• Variety of facilities in company (pool, gym, rest zone and cafeteria)
• Free shuttle van service is provided from LRT Station.
• 1 month of training with basic salary will be provided

Requirements:

• Applicants should possess at least a qualification in SPM or above
• Converse and write fluently in Traditional Mandarin and Cantonese (read, speak, type) is a must.
• Average proficiency in English is acceptable
• Fresh graduates with no prior experience are encouraged to apply!!
• Willing to commit working on 5 days per week 24 hours rotational shifts (9 working hours including 1 hour break) including on public holiday and weekends
• Positive attitude with good communication skills in delivering professional customer service.
• Willing to work based in Petaling Jaya, Selangor
• Able to start working on the following date: 23 Oct 2024

Job Responsibilities:

• Able to handle all inbound calls from customers about the company’s product and services
• Help customer resolves any issues or complaints regarding the company’s product and services with high level of customer service
• Assist the customers in solving their problems to ensure customer’s satisfaction with providing professional customer support
• Provide feedback on efficiency of whole customer support experience to manager and relevant departments