Transformation Consultant

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Responsibilities:

• Collaborate with Operations leaders to develop and implement transformation strategies aligned with business objectives.
• Conduct analysis and provide recommendations on organizational design, process improvement, and cultural transformation.
• Design and implement change management plans to minimize disruption and ensure successful adoption of changes.
• Develop and deliver training programs to support change initiatives.
• Build and maintain relationships with senior stakeholders, including executives, department heads, and team leaders.
• Communicate transformation plans, progress, and outcomes to stakeholders.
• Manage transformation projects, ensuring timely delivery, budget adherence, and quality outcomes.
• Coordinate with cross-functional teams, including IT, HR, and operations.
• Develop and track benefits realization plans to ensure transformation initiatives deliver expected business outcomes.
• Conduct post-implementation reviews to identify lessons learned and areas for improvement.

About Teleperformance:

Teleperformance is a global digital business services company with more than 410,000 inspired and passionate people speaking over 300 languages. Our global scale and local presence allow us to support our communities, clients, and the environment effectively.

We deliver advanced, digitally powered business services to help the world’s best brands streamline their operations sustainably.

We provide a comprehensive, AI-powered service portfolio from front-office customer care to back-office functions, including Trust and Safety Services, Collections, Translation and Localization, Visa and Consular Services, and Recruitment Services.

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