Training & Development Specialist l Marks & Spencer

Training & Development Specialist | Marks & Spencer

Established in the 1930s as a trading business, Al-Futtaim today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates.

Structured into five operating divisions; automotive, financial services, real estate, health, retail including M&S brand; employing more than 33,000 employees across more than 20 countries in the Middle East, Asia and Africa, we partner with over 200 of the world's most admired and innovative brands.

By upholding our values of respect, excellence, collaboration, integrity; Al-Futtaim continues to enrich the lives and aspirations of our customers each and every day.

Job Responsibilities

• Identify training needs, design and develop learning & development programs and initiatives to support the business needs independently.
• Deliver both online and offline training programs via different platforms and formats.
• Maintain and update contents of On-the-job Training Manual and various Training Materials.
• Manage the post-learning evaluation and evaluate training effectiveness.
• Develop and co-ordinate the Industrial Internship and Management Trainee Programme.
• Assist in reviewing training policies and procedures regularly.
• Oversee the management of training logistics and activities such as collecting nominations, printing of handouts, notes, room setup, preparing reports, training statistics, generating training evaluation results, etc.
• Oversee Skill Connect (WSQ) administration including CIR Audits.
• Liaise with WSQ on various administration matters including ensuring the prompt submission of participants’ information for funding purposes.
• Oversee Learning Management System administration.
• Design & update training materials.
• Support in implementing employee engagement initiatives through different channels, including but not limited to company culture & employee recognition programs, staff activities, internal communications.
• Produce a monthly newsletter to keep employees abreast of the recent and upcoming initiatives.
• Source for external training providers to meet specified training requirements.
• Perform ad hoc projects as assigned.

Job Requirements

• Minimum 3-5 years of L&D preferably from retail industries.
• Possess at least a bachelor’s Degree in Business Management or equivalent.
• Self-motivated, independent, well organized and a good team player.
• Strong communication, presentation, and interpersonal skills.
• Good command in both written and spoken English and Bahasa.
• Digital and Tech Savvy.
• Frontline customer service, selling and operation experience will be an advantage.
• Ability to roll up the sleeves to manage operational work.
• Comfortable working in a matrix and unstructured environment.
• Experience in working for regional scope.
• Understanding SEA level L&D Context.