Training, Assistant Manager / Manager | F&B | Klang Valley

About the Company

Our client is a global snack chain with over 1,800 stores worldwide. They are Thailand's fastest growing F&B companies with more than 120 branches across Thailand in 7 years. In Malaysia, they are now one of the fastest growing QSR chains with 10 stores and more just within a year.

Job Responsibilities

You are expected to oversee and carry out the end-to-end training process of the Company. This role requires a candidate who is service-focused, self-driven, and eager to grow. We are looking for talent who has strong ownership and is able to execute tasks assigned timely.

Training Plan and Schedule Development and Executions:

• Map out training plans, schedules, and key objectives for outlet staff, ensuring training is conducted effectively to meet company standards and goals.

Training Needs Assessment:

• Identify and assess company-wide training needs, adapting to evolving requirements in operational standards and employee competencies.

Training Program & Modules Development:

• Design and deliver effective training programs, including necessary aids and materials, to support employee skill enhancement and consistent service standards.

Post-Training Feedback and Assessment:

• Gather feedback from trainees after each session, using it to assess instructional effectiveness and impact on employee skills and KPIs.

Customer Service Standards Training:

• Train team members to uphold best-in-class customer service standards, ensuring a consistent and positive customer experience.

Company Culture and Core Values:

• Promote company values and a positive work culture through training and motivational initiatives that engage and inspire the team.

Policy Enforcement for Training and Development:

• Ensure all training and development plans align with company policies and operational goals.

Daily, Weekly, and Monthly Reporting:

• Prepare and deliver regular reports on training plans, progress, and any operational issues impacting training.

Benefits

• Competitive remuneration package
• Young team with clear growth trajectory

Work Environment

• Fast-paced, energetic, and fun working environment
• Flat hierarchy: We all work closely as a team
• Results-driven Culture: You are judged by your performance and nothing else.
• Workplace Freedom: You're responsible for your own schedule. Work how and when you like, and we'll respect it.
• Great opportunities for career growth: We're a fast-growing organization that values meritocracy. There's no limit to how far you can grow.

Job Requirements

• Bachelor's degree in Human Resources, Training and Development, Business Administration, or a related field.
• Minimum of 3-5 years of experience in training and development, preferably in a retail, food service, or customer service environment.
• Proven experience in designing and implementing training programs at multiple locations.
• Excellent analytical, problem-solving, and decision-making skills.
• Self-driven, accountable, and passionate about results.
• Resourceful, energetic, and eager to drive impact.
• Adaptive, innovative, and agile.
• Growth mindset with a shared vision to grow the company.
• Strong business acumen with adept problem-solving skills.
• Inclusive team player in an empowered start-up environment.

Remuneration

MYR 5,000 - MYR 7,000