Trainer Specialist (HRM)

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Training Program Development & Implementation

• Design, develop, and execute internal training programs tailored to the retail industry.
• Work closely with the HR Training & Development Executive to align training strategies.
• Develop training materials, including manuals, multimedia visual aids, training booklets, assessments, and e-learning content.
• Conduct training needs analyses and competency gap assessments.

Assessment & Training Evaluation

• Design and conduct department-wide training assessments to evaluate employee skills, knowledge, and competency levels.
• Implement structured assessment programs for different departments (fresh, grocery, operations, cashiering).
• Develop standardized evaluation forms, practical tests, and performance tracking methods.
• Analyze training assessment results to identify knowledge gaps and areas for improvement.
• Provide feedback and coaching to employees based on assessment performance.
• Work closely with department heads and buyers to align assessments with job expectations and career path progression.
• Track assessment data and use results to refine training modules.
• Ensure fair evaluation processes to support internal promotions and skill development.

Training Facilitation & Coaching

• Conduct in-house training for managers, supervisors, and retail teams, including Shift Management, Technical & Soft Skills, Cashier, and Compliance Training.
• Facilitate Train-the-Trainer (TTT) sessions and coaching for internal trainers.
• Mentor and evaluate underperforming employees to ensure skill development and performance improvement.
• Implement career advancement programs for Crew Leaders and PICs (Persons in Charge).
• Conduct food safety and compliance training (added advantage if SLPM-certified).
• Develop and implement Operations Improvement Plans (OIP) to enhance retail efficiency and service quality.

Training & Development for Foreign Workers

• Conduct basic training programs to help foreign workers understand company SOPs, job responsibilities, and safety protocols.
• Implement language support or visual-based training to accommodate language barriers.
• Educate foreign workers on workplace policies, hygiene standards, safety regulations, and compliance requirements.

HRDF & External Training Management

• Manage HRDF claims and ensure compliance with HRD Corp requirements.
• Handle external training arrangements and coordinate with training providers.
• Identify, source, and execute external learning and development programs aligned with business needs.
• Maintain training records, learning reports, and employee training assessments.
• Ensure all training programs comply with industry regulations and company policies.
• Manage and update content on the e-learning platform (email/mobile learning app).
• Maintain structured filing systems for training materials and employee learning records.

Travel & Branch Support

• Conduct on-site training and assessments at NSK Grocer branches and other subsidiaries.
• Provide coaching and performance support to employees.
• Collaborate with branch managers and operations teams to ensure effective training delivery.

Requirements:

• Diploma/Degree in Training & Development, Business, HR, or a related field.
• 10+ years of experience in Training & Development, preferably in retail or F&B.
• Train-the-Trainer (TTT) certification is required.
• HR knowledge and experience in handling and implementing training programs.
• Strong expertise in HRDF claims, external training arrangements, and competency development.
• Knowledge of learning methodologies, e-learning tools, and competency assessments.
• Added advantage if certified as a Food Handler Trainer (SLPM) or an Internal Food Safety Auditor (HACCP).
• Strong interpersonal, communication, and facilitation skills.
• Ability to adapt quickly to retail industry challenges and operations.
• Proficiency in Microsoft Office, LMS, and e-learning tools is an added advantage.
• Must have own transportation and be willing to travel frequently to branches.

Why Join us

We aim to be the leading wholesale and retail company by providing high-quality ranges of products. We are currently looking for committed and qualified candidates to join our dynamic teams. We have a creative and innovative corporate culture that helps our employees thrive and we provide opportunities for career advancement within the company.