Trainer

Job Description

About the Role:

We are looking for a dedicated and detail-oriented Trainer to join the Soft Skills team. The Trainer will be responsible for preparing and conducting soft skills training sessions (online and face to face), maintaining training materials, and ensuring compliance with branding and organizational standards.

This role requires collaboration with various stakeholders to support the training process and continuous improvement.

Key Responsibilities:

Training Materials Preparation:

1. Prepare training presentations for classroom sessions.
2. Prepare e-learning materials.

Training Materials Maintenance:

1. Keep content up-to-date, including branding and content.

Conducting Training Sessions:

1. Conduct training sessions on time, with high quality, and at defined frequencies.
2. Manage the number of attendees in the group and monitor waitlists.
3. Ensure session availability.

Workday Platforms Administration:

1. Create new schedules and register users for classes.
2. Record attendance and completion, and manage class agendas and trainer assignments.
3. Check user accounts and statuses.
4. Manage tickets.

Cooperation with Project Managers:

1. Support project deliveries if assigned a role in the project.

Supporting Training Attendees:

1. Respond to attendees' messages daily and address questions and concerns accurately.

Providing Constant Improvements:

1. Analyze satisfaction survey results quarterly and take actions for improvement.
2. Submit tech tickets for any issues.

Gaining Knowledge and Skills:

1. Continuously improve knowledge and skills necessary for delivering courses and training tools.
2. Add new topics and increase knowledge level on existing topics within the stream.

Qualifications:

1. Documented experience as the soft skills trainer: minimum 2 years
2. Common business language knowledge: English, with fluency in speaking and writing
3. Bachelor’s degree

Competency Success Profile:

1. Strong communication and interpersonal skills
2. Ability to work collaboratively in an international team environment
3. Proactive and organized with a keen attention to detail
4. Well organized and able to work to tight schedules
5. Strong coordination and problem-solving skills
6. Workday administration fluency is a plus

Our Benefits:

1. Flexible working environment
2. Volunteer time off
3. LinkedIn Learning
4. Employee-Assistance-Program (EAP)