Tour Operations Executive (Penang Branch)

Job Responsibility

1. To deal with the overseas DMC, Accommodation or cruise line principle.
2. To assist in making bookings in the cruise line booking engine.
3. To assist in all aspects of tour operations, including itinerary planning, costings, air tickets, ground arrangements, attractions, and other day-to-day activities.
4. To assist in doing flight bookings through the GDS system (Travelport, Saber, and Amadeus).
5. To compile and maintain records of business transactions to ensure all documentation is properly filed.
6. Recording orders for all related tour services.
7. To provide full support for tour package sales and departures.
8. To educate customers and partners on products, destination knowledge, and provide all relevant customer support.
9. To participate in all fieldwork, including airport duties and travel fairs.

Job Requirements

1. At least completed SPM education.
2. Requires candidates with a minimum of 2 years of working experience in the travel industry (preferably in the East Asia region).
3. Require language(s) (write, read & speak) - English & Mandarin.
4. Outspoken & soft-spoken person.
5. Good follow-up skills and highly attentive to inquiries.
6. Comfortable working with a computer and mobile phone for long hours.
7. Basic computer skills (Outlook, Excel, Word, and PowerPoint).
8. Willing to travel when necessary (company will provide allowance if necessary).
9. Location: Menara Northarm (Penang branch).

Job Benefits

1. EPF / SOCSO / PCB.
2. Annual company trip (for confirmed employees).
3. Group PA insurance (for confirmed employees).
4. Yearly bonus depending on company performance and reflecting individual performance.
5. Twice performance appraisal reviews annually to identify room for improvement.
6. Outpatient medical coverage from registered clinics.
7. Employee price for travel packages (for confirmed employees).
8. Company uniform provided.
9. Travelling claims by receipt.
10. Monthly training arrangements from the company.
11. Exclusive employee HR software applications (leaves, claims, pay slips, etc.).
12. At least once a year team building arrangements.
13. Monthly/weekly company sports & recreation for everyone.