Tour Operations Executive (Kota Kinabalu Branch)

Tour Operations Executive (Kota Kinabalu Branch)

We are looking for a Tour Operations Executive for our Kota Kinabalu Branch. Below are the requirements and responsibilities for the role:

Requirements:

• At least SPM education.
• Minimum of 2 years of working experience in the Travel industry.
• Good follow-up skills and highly attentive to inquiries.
• Comfortable working with computers and mobile phones for long hours.
• Basic computer skills (Outlook, Excel, Word, and PowerPoint).
• Willing to travel when necessary (company will provide allowance if necessary).
• Location: Kota Kinabalu, Sabah

Responsibilities:

• To deal with overseas DMC, accommodation, or cruise line principles.
• To assist in making bookings in cruise line booking engines.
• To assist in all aspects of tour operations, including itinerary planning, costings, air tickets, ground arrangements, attractions, and other day-to-day activities.
• To assist in flight booking through the GDS system (Travelport, Saber, and Amadeus).
• To compile and maintain records of business transactions to ensure all documentation is properly filed.
• Recording orders for all related tour services.
• To provide full support for tour package sales and departures.
• To educate customers and partners on products, destination knowledge, and provide all relevant customer support.
• To participate in all fieldwork, including airport duties and travel fairs.

Benefits:

• EPF/SOCSO.
• Annual company trip (for confirmed employees).
• Group PA insurance (for confirmed employees).
• Yearly bonus depending on company performance and individual performance.
• Twice performance appraisal review annually to identify areas for improvement.
• Outpatient medical coverage from registered clinics.
• Employee price for travel packages (for confirmed employees).
• Company uniform provided.
• Travel claims by receipt.
• Monthly training arrangements from the company.
• Exclusive employee HR software applications (leaves, claims, payslips, etc.).
• At least once a year team-building arrangements.
• Monthly/weekly company sports & recreation for everyone.

Additional Benefits:

• Medical and hospitalisation leave.
• EPF / SOCSO / PCB.
• Company trip.
• 5 working days.
• Training provided.

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