Tour Operation (Mandarin)

Job Responsibility

• Plan, coordinate, and execute tour packages with suppliers and partners.
• Handle bookings for hotels, transportation, and activities to ensure seamless experiences.
• Prepare and distribute tour itineraries, travel documents, and necessary arrangements.
• Monitor tour progress and provide real-time support to customers and tour leaders.
• Manage supplier relationships and negotiate cost-effective agreements.
• Oversee budgeting and expense control for tour operations.
• Ensure compliance with travel regulations, safety protocols, and customer expectations.
• Gather feedback to improve future tour operations and customer experiences.

Job Requirements

• Achieve at least Diploma education.
• Experience in the travel or tourism industry is a plus but not required.
• Familiarity with GBS system and itinerary planning is an advantage.
• Able to communicate in Mandarin and English.
• Strong organizational and multitasking abilities.
• Excellent communication and problem-solving skills.
• Ability to work under pressure and meet tight deadlines.
• Passion for travel and a customer-first mindset.

Job Benefits

• EPF / SOCSO / EIS
• 5 Working days
• Annual Leave
• Medical Leave
• Accommodation provided for outstation candidates
• Training provided