Tour Operation

About the role

Are you passionate about the travel industry and helping customers plan their dream holidays? We are looking for a dedicated Tour Operation specialist to join our team at HOLIDAYGOGOGO TOURS SDN. BHD. in Setia Alam, Selangor. In this full-time role, you will be responsible for booking and coordinating travel packages to ensure our customers have an exceptional experience.

What you'll be doing

• Handling phone calls with airlines and ground operators.
• Liaise with the Operation Manager regarding products development.
• Ensuring Payment & Deadlines requirements are actioned for respective airlines and ground operators.
• Handle customer cancellation, short payment and others.
• Manage paperwork i.e. rooming list, confirmation, exchange order, Guest List (for flight and special remarks), Final travel information.
• Take charge of private group’s itinerary (e.g. custom make itinerary and quotation).
• Manage the ground bookings with local ground operator i.e. Hotel Reservation, restaurant bookings, domestic flight, sightseeing entrance and land transport as well.
• Ensure payment is made to ground operator and airlines.
• Request airline seat and meal according to the customer’s request.
• Email engagement & communication with ground operator, airlines and arrange for tour assignments to Tour leader.
• Ensure full name list, departure/ arrival date are accurate before air ticket issued.
• Negotiate with supplier (hotels, airlines, and transportation providers) to get the best rates.
• Prepare pricing for tour packages, ensuring profitability while remaining competitive.
• Monitor expenses and manage budgets for tours.
• Ensure all safety regulations and guidelines are followed during tours.
• Provide clients with necessary travel information, including emergency contacts and safety advice.
• Stay informed about potential travel disruptions or safety concerns in the destination.
• Work closely with tour guides, travel agents, and other team members to ensure the tour runs smoothly.
• Provide support to tour leader during trips and assist with any issues that arise.
• Handle last-minute changes or issues that may arise during the trip, such as cancellations, flight delays, or customer complaints.

What we're looking for

• Minimum 3-5 years' experience in a similar tour operation or travel consultant role.
• Strong customer service skills with the ability to understand and meet customer needs.
• Excellent research and problem-solving skills to find the best travel solutions.
• Proficiency in using travel booking systems and technology.
• Strong communication and interpersonal skills to liaise with customers and suppliers.
• A passion for the travel industry and delivering outstanding customer experiences.
• Ability to work well in a team and contribute to the development of new offerings.

What we offer

At HOLIDAYGOGOGO TOURS SDN. BHD., we are committed to providing our employees with an engaging and supportive work environment. In addition to a competitive salary, we offer a range of benefits including:

• Generous paid time off and holiday entitlements.
• Professional development opportunities and training.
• Team-building events and social activities.
• Discounts on travel packages for you and your family.

About us

HOLIDAYGOGOGO TOURS SDN. BHD. is a leading travel agency specialising in tailored holiday packages and tours. With over 20 years of experience, we are dedicated to creating unforgettable travel experiences for our customers. Our team of passionate travel experts is committed to providing exceptional service and delivering unique, personalised itineraries.

If you are ready to embark on an exciting new adventure in the travel industry, apply now to become our next Tour Operation specialist.