Total Logistics Customer Service Coordinator

Total Logistics Customer Service Coordinator

The Logistics Customer Service Representative will oversee all aspects of accounts relating to the international transportation of goods and maintenance of the client’s needs. Work with clients to establish detailed profiles and procedures that properly represent their export/import process. Models and acts in accordance with our guiding principles and core values.

Responsibilities and essential job functions include, but are not limited to the following:

• Arranges shipments by examining destination, route, rate, delivery time; dispatches to carriers.
• Verifies merchandise shipped by matching bills of lading; reconciling quantities; noting discrepancies.
• Keeps customers informed by forwarding notices, shipment date and method, and current status; answering questions.
• Negotiate rate structures, including consolidation lanes, capacity, and customer programs. Present findings to Management.
• Collect and analyze service issue and carrier quality information and develop clear and concise reports.
• Freight forwarding functions such as booking, issuing Delivery Orders, etc.
• Checking and confirming order status on pick-up and deliveries.
• Analyze freight bills for customer specific required information.
• Track and log information in the system.
• Coordinate & expedite requests, time-specific pickups and deliveries and other special requests.

Qualifications

So, what we are looking for:

• Candidate must possess at least Higher Secondary/STPM/'A' Level/Pre-U, Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Logistic/Transportation or equivalent.
• Candidate is fluent in Mandarin preferred as this role requires candidate to deal with Mandarin speaking clients and related parties.
• At least 1 year of working experience in the related field is required for this position, or fresh graduate from Logistics & Supply Chain degree.
• Preferably Junior Executive specialized in Logistics/Supply Chain or equivalent.

Company Overview:

• Our beginnings started in Taipei, Taiwan in 1987, as Round-The-World Logistics Corporation (RTWL).
• In 2007, RTWL adopted a name change to reflect the group’s global direction as Evergreen Logistics Corporation (ELC), Taipei, Taiwan.
• Our network of operations spans the Globe – from The Far East; South East Asia; The Indian Sub-Continent; Africa; Europe; the Mediterranean; North and South of America.
• In Malaysia, we continue to be known as Round-The-World Logistics. Our offices are located at Penang, Port Klang, Johore, Kuantan, Sabah and Sarawak.
• Round-The-world Logistics Corp (M) Sdn Bhd (RTWL) is a 51% locally owned Malaysian Company.
• Our focus is on the development of Third Party Logistics (3PL) and our Achievements are reflected in Customers we continue to serve since Year 2000.

Your application will include the following questions:

• Do you have freight forwarding experience?
• What's your expected monthly basic salary?
• How many years' experience do you have as a customer service coordinator?
• Which of the following languages are you fluent in?
• Do you have customer service experience?
• How much notice are you required to give your current employer?

Manufacturing, Transport & Logistics 51-100 employees