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About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Job Responsibilities:

• To provide the best customer experience to your clients. As you tackle your new tasks for the day, you know that it comes down to being able to provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics.
• Receive inbound and/or place outbound calls.
• Provide accurate and timely responses for inquiries coming through email and live chat support channels.
• Filter content from the client's website.
• Perform data and research functions.
• Provide support through known basic troubleshooting techniques.
• Manage and resolve customer complaints.
• Identify and escalate priority issues.
• Route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures.
• Always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client.
• Meet and exceed client mandated KPI's (Key Performance Indicators).
• Ensure consistent performance based on a continuous improvement model.
• Ensure that all login and Passwords (both Internal & External) are kept confidential.
• Participate in all Internal and External mandated training and/or seminars.
• You must have knowledge, understanding, and compliance with TaskUs policies and procedures.
• Maintain knowledge of the functional area and company policies and procedures.
• Provide feedback to management concerning possible problems or areas of improvement.
• Perform other duties as assigned by management.

Requirements:

• Willingness to work on cyclical schedules.
• Experience on phone, email and live chat support is a plus.
• Experience in Customer Service, Sales, Billing, Collections and Technical Support is preferred.
• Strong verbal and written communication and comprehension skills.
• Computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office and Google applications.
• Good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction.
• Resourceful, able to multitask and has high attention to detail.
• Direct SaaS/Cloud/Platform selling experience.
• Direct Cloud PBX Product selling experience.
• Salesforce CRM experience preferred.
• Knowledge of solution-selling techniques.
• Self-motivated and able to work independently as well as contribute to experience as a sales representative in a call center environment.
• Flexible and able to quickly adjust to frequent process and information changes.
• Able to work under pressure.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.