Tier 1 Network Engineer (Sunway Digital Wave)

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Sunway Technology is part of the Sunway Group, a well-diversified conglomerate. Sunway Technology encompasses a Group of IT companies, each with its specific competencies and focus. Together, the Group is recognised as the preferred end-to-end IT solutions provider.

Sunway Digital Wave [200801001195 (802479-P)]

Roles and responsibilities:

Troubleshooting and Issue Resolution:

1. Responsible for the implementation of approved network architecture and designs.
2. Specialize in one or more of the below functional areas to resolve escalations from tier 1 resources utilizing complex problem solving and network troubleshooting expertise:

• IP Network Engineering
• Expertise in Routing & Switching - IPv4/6, Unicast/Multicast, BGP, ISIS, OSPF, IPSEC, MPLS, QoS, EVPN, ECMP, and expert knowledge on OEM vendors.

Network Monitoring & Performance Optimization:

1. Use network monitoring tools to monitor the health and performance of backbone network and crucial systems.
2. Identify and respond to alerts and anomalies in real-time.
3. Identify bottlenecks, congestion points, and areas for improvement, and implement solutions to enhance network performance.

Configuration and Maintenance:

1. Configuration, installation, and maintenance of network devices, including routers, switches, firewalls, access points or any other equipment when needed.
2. Apply software updates, patches, and firmware upgrades as needed and perform planned maintenance activities.
3. Evaluate and enhance network security measures, including firewalls, intrusion detection/prevention systems, and access controls.

Documentation:

1. Maintain & update documentation of network configurations, diagrams, and troubleshooting procedures in existing documentation.
2. Maintain comprehensive network documentation, including network diagrams, IP address assignments, and equipment inventory.

Emergency Response:

1. Act as an on-call resource for critical network incidents and outages.
2. Work to restore services quickly and minimize downtime.

Training and Mentorship:

1. Share knowledge and best practices with colleagues and mentor junior engineers.
2. Serve as a subject matter expert (SME) for complex network issues.

Qualifications:

1. Minimum one (1) year Routing Protocol experience – BGP, OSPF, IS-IS, MPLS.
2. Proficient in routing and switching technologies and protocols including TCP/IP, STP, VLAN, CDP, LACP, BGP, and ISIS/OSPF/EIGRP.
3. Certified in CompTIA, CCNA/JNCIP, CCNP/JNCIP or equivalent is an added advantage.
4. Experience in network devices and basic network appliances.
5. Knowledge of related industry specifications and standards IEEE, ANSI, Physical Media (Multimode Fiber, Singlemode Fiber, UTP, etc.), bridging, switching, routing, ethernet and transport technologies and protocols.
6. TCP/IP and the OSI Model.
7. Advanced knowledge of network designing software, such as Visio, Draw.io.
8. Good customer experience including managing task queues and liaising with external vendors or Enterprise customers.
9. Willing to travel.

How do your skills match this job?

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a network engineer?
• What's the highest level of Cisco wireless certification that you have completed?