Ticketing Crew (Full time/ Part Time)

Immersify KL is the first-of-its-kind permanent immersive media art museum in Malaysia that lets you see, hear, feel and experience a realm as far as your imagination brings you.

Walls that talk, floors that dance, the museum offers mesmerising experiences designed by a team of highly experienced Korean producers to engage its visitors and deepen their appreciation of media art, technology and creativity, making the journey emotionally triggering while being educational and informative for the discerning. Unlock your senses through different realms crafted through video art, digital installations, interactive showcases and more.

Immersify KL promises to deliver an experience like no other.

JOB DESCRIPTION

• Ticket Sales and Management:
  • Sell tickets and handle cash, card, and electronic payments.
  • Manage online ticket reservations and walk-up sales.
  • Distribute tickets and provide any needed instructions.
• Customer Service:
  • Greet visitors and help with exhibition and ticket questions.
  • Share information on gallery policies and visitor services.
  • Handle customer issues with a positive, problem-solving approach.
• Administrative Duties:
  • Keep accurate records of ticket sales and transactions.
  • Help with daily sales reconciliation and reports.
  • Maintain a clean and organized ticketing area.
• Gallery Experience:
  • Promote gallery memberships, events, and exhibitions.
  • Work with the visitor services team to improve visitor experiences.
  • Stay informed about exhibitions and gallery features.
• Technical Skills:
  • Use ticketing and point-of-sale systems confidently.
  • Troubleshoot minor ticketing equipment issues.
  • Assist with setting up digital ticketing platforms.

Job Requirements:

• Experience in customer service or ticketing is preferred.
• Experience in art, technology, or immersive experiences is a plus.
• Salary based on relevant experience.
• Friendly, with strong communication skills.
• Accurate cash and electronic transaction handling.
• Comfortable using point-of-sale systems, computer software, and Android QR scanners.
• Able to multitask in a fast-paced environment.
• Flexible to work evenings, weekends, and holidays.