Telephone Operator/ Call Centre Agent

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Sunway Medical Centre
Selangor
MYR 20,000 - 100,000
Be among the first applicants.
Yesterday
Job description

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Responsibilities:

  • To be responsible for smooth handling of incoming and outgoing calls
  • To answer all in-coming and out-going calls in a professional manner and to practice Standard Answering Phrase
  • To assist patients and make appointments through Arcus (hospital information system)
  • Handle irate callers professionally and courteously by helping them to resolve their issue or redirecting the calls to the correct person or department
  • Any other adhoc jobs may be assigned from time to time

Job Requirements:

  • Possess at least SPM certification
  • Minimum 1 year experience
  • Telecommunication background is an added advantage
  • Good command in English
  • Able to work 6 days a week including weekends/PH
  • MUST be willing to work on shift schedule basis (3-shifts) / Public Holidays / Weekends
  • Contractual bonus and Performance bonus
  • Medical, Dental and Optical benefits
  • Rewards and recognition: Long Service Award
  • Discount rate with other Sunway Business Units (i.e. Theme Park, Hospitality, Education, Property, Medical, Retail, Food & Beverages), Sports and Recreational, Family Day
  • Open communication. Young, energetic and fun working environment

Application Questions:

Your application will include the following questions:

  • What's your expected monthly basic salary?
  • How many years' experience do you have as a Telephone Consultant?
  • Do you have customer service experience?
  • Which of the following languages are you fluent in?
  • Have you worked in a call centre before?
  • Are you available to work outside your usual hours when required? (e.g., weekends, evenings, public holidays)
  • Are you available for shift work?
  • Do you have management experience in the healthcare services industry?

Sunway Healthcare is part of the Sunway Group, one of Malaysia's largest conglomerates with core interests in property, construction, education, and healthcare. The group currently runs Sunway Medical Centre, which is one of the largest private tertiary hospitals in the region with 636 beds and is accredited with the Australian Council on Healthcare Standards (ACHS). The group is also building 5 more hospitals in different cities in Malaysia which will complete in stages over the next four years.

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