Telemarketing Team Lead (Mandarin Speaker)

Competitive Benefits: Medical, Dental, Optical, Insurance, Annual Bonus, Team Building, Overseas Company Trips, Performance Incentives, Birthday Leave and Sports Activity.

Dynamic Environment: Work in a supportive and energetic team. Receive recognition for your performance.

Career Growth: Opportunities for advancement.

Full set of laptop provided.

Convenient Hours: Monday to Friday (1 day WFH), 8:30am-5:30pm.

Job Description:

Manage and coach a telemarketing team to generate sales-qualified leads through business sales calls to prospect customers.

Recruit, train, lead, and supervise telemarketers, providing coaching to improve performance and achieve business targets.

Develop and implement effective telemarketing strategies aligned with overall sales objectives.

Ensure the team proactively builds prospect lists, qualifies leads, and secures sales appointments.

Maintain effective collaboration and communication with sales and marketing teams to optimize lead conversion and secure sales appointments.

Oversee CRM usage, ensuring accurate updates and data management.

Conduct performance reviews, implement improvement plans, and foster a motivated team environment.

Prepare reports on telemarketing activities, lead quality, and conversion rates.

What We're Seeking:

Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.

At least 1-2 years of management experience in the telemarketing/outbound call/B2B environment and able to manage 10 telemarketing executives.

Experience managing at least 3-10 telemarketing executives.

Experience leading, mentoring, coaching, and motivating teammates to meet goals and metrics.

Strong proven leadership capabilities and interpersonal skills.

A good team player who is independent, self-motivated, self-disciplined, and able to prioritize and handle multiple tasks.

Excellent verbal and written communication skills in English and Mandarin.

Candidates with prior experience in a marketing agency will have an added advantage.

Knowledge and background in digital marketing is a strong plus.

Experience in Microsoft Excel reporting functions such as pivot tables.

Strategic thinker with strong analytical and creative problem-solving skills.

How do your skills match this job?

Your application will include the following questions:

• Which of the following types of qualifications do you have?
• Which of the following statements best describes your right to work in Malaysia?
• How many years' experience do you have as a manager/team lead?
• Which of the following languages are you fluent in?
• Do you have experience in a cold calls sales environment?
• How many years' experience do you have as a Telemarketer?

Marketing & Communications 11-50 employees.

MYSense specializes in healthcare digital marketing, helping clients create effective sales channels. Our services include SEO, SEM, social media, influencer & medical marketing, along with expert consulting for impactful strategies. With extensive industry experience, we understand unique challenges and are dedicated to our clients’ success. Join the industry leader in elevating your digital presence.