Telemarketer

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Key Responsibilities:

1. Outbound Calls:
   • Conduct outbound calls to potential customers from provided lead lists or databases.
   • Introduce, explain, and promote products or services to new customers.
2. Customer Engagement:
   • Engage customers with persuasive communication, addressing queries, and overcoming objections.
   • Understand customer needs to tailor the pitch and suggest relevant products or services.
3. Lead Generation & Qualification:
   • Identify and qualify leads based on predefined criteria, ensuring they meet the company’s target market.
   • Schedule appointments or follow-up calls for further discussion or sales closure.
4. Database Management:
   • Maintain accurate and up-to-date records of all calls, leads, and customer interactions using company’s software.
   • Update customer contact details, preferences, and follow-up requirements.
5. Performance Metrics & Targets:
   • Meet daily, weekly, and monthly call volume and sales targets.
   • Report on performance, providing insights into challenges and potential improvements.
6. Customer Feedback Collection:
   • Gather customer feedback to improve product offerings or sales strategies.
   • Handle customer objections and provide solutions or escalate as necessary.
7. Compliance & Quality Control:
   • Ensure adherence to company policies, legal regulations, and industry standards during calls.
   • Follow scripts or guidelines while maintaining flexibility for customer-specific needs.

Skills and Qualifications:

• Experience: Minimum 1-2 years in telemarketing, preferably in sales (experience in renewable energy or solar energy is an added advantage).
• Communication Skills: Strong verbal communication, with the ability to explain complex concepts in simple terms.
• Customer-Focused: Enthusiastic and empathetic approach to addressing customer needs and concerns.
• Technical Knowledge: Familiarity with solar energy systems or willingness to quickly learn product specifications and benefits (will be an added advantage).

Compensation Structure:

Base Salary: Competitive monthly base salary (varies based on experience and location). Commission: Uncapped commission based on successful sales closures, appointment bookings, or leads converted. Incentives: Additional bonuses or rewards for top performers, meeting sales targets, or exceeding performance goals.

Summary of Role Requirements:

• Looking for candidates available to work:
  • Monday: Morning, Afternoon, Evening
  • Tuesday: Morning, Afternoon, Evening
  • Wednesday: Morning, Afternoon, Evening
  • Thursday: Morning, Afternoon, Evening
  • Friday: Morning, Afternoon, Evening
• 1 year of relevant work experience required for this role.
• Working rights required for this role.
• Expected start date for role: 20 January 2025.
• Expected salary: $2,500 per month.

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