Technician (Field Service)

If you’re hungry for success and seeking a career in premium customer service, this is the job you’ve been looking for! We are looking for a dynamic and self-motivated Technician to join our Dyson Customer Service Team, where we transform every category we enter with radical and iconic reinventions that work, perform, and look very different. If you have excellent technical and customer service skills, we'd love to hear from you!

Why Join Us:

At Dancom, we offer more than just a job; we are providing a platform for professional growth and development.

• Career Growth: We provide opportunities for professional development and advancement within our organization.
• Collaborative Environment: Join a supportive team where your contributions are valued and recognized.
• Attractive Earnings Potential: The sky’s the limit – your hard work will translate to the rewards and earnings that will be made available to you.
• Outstanding Staff Rewards: As a high performer, we make sure your contributions are recognized and celebrated.
• ISO Certified: We are ISO 9001:2015 certified company, and are committed to delivering top-notch quality services to our customers (both internally & externally).

What you'll be doing:

• Providing service and customer support during field visits or dispatches, as well as at the service centre.
• Managing all on-site installation, repair, maintenance, and test tasks.
• Diagnosing errors or technical problems and determining proper solutions.
• Consistently giving excellent service at the service centre.
• Comprehending customer requirements and making appropriate recommendations.
• Building positive relationships with customers.
• Ensuring all stipulated guidelines and procedures are followed.
• Meeting established KPIs.
• Adhering to company policy, including but not limited to procedures, social compliance, and business integrity policy.

What we're looking for:

• Proven Field Service experience.
• Ability to troubleshoot, test, repair, and service technical equipment.
• Ability to work flexible shifts and adapt to changing work schedules.
• Ability to work outstations (within Malaysia).
• Familiarity with systems and applications.
• Excellent communication and interpersonal skills.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following languages are you fluent in?
• How many years' experience do you have as a Service Repair Technician?
• Do you have experience as a technician in the electronics industry?
• How many years' experience do you have as an electrical technician?
• Do you have customer service experience?
• How many years' experience do you have as an Electronics Service Technician?

Established since 1985, the Dancom Group has pioneered sales and network distribution for consumer electronics, telecommunications, and network solutions in Malaysia. Today, we have over 400 team members in the company working in 11 branches across Malaysia. Over the last three decades, we are proud to be associated with premier local and global brand icons, such as Dyson, Apple, and Hotlink, and continue to be one of their strategic partners in growing the local market.