Technical Support (Presales), JB Malaysia

Thriving the CONVERGINT Way

Convergint is a leading global systems integrator dedicated to achieving service excellence. Our collaborative approach with partners and manufacturers enables us to provide a wide array of solutions to enterprise customers. What sets us apart is our unique culture, which is shaped by our unwavering commitment to our Values and Beliefs. This culture drives us to become the premier service provider for our valued customers, solidifying our position in the industry.

Discovering The Role

Convergint is looking for an enthusiastic, results-driven, and customer service-oriented technical support (presales) to join our Southeast Asia team. The position is responsible for presales support to our sales team, maintaining a high level of customer satisfaction.

Responsibilities

• Provide technical consultation, system design, and system solutions for all sales/SAM for SEA projects.
• Pre-sales activities support including site survey, client meetings, technical presentations, system demos, etc.
• Ensure all the system configurations and quotes are accurate for the SEA region.
• Provide technical training for the SEA sales team and technical team.
• Provide after-sales technical support (project/CS) if any PM/engineer needs help.
• Provide T&C support for SEA projects.
• Ensure the quality of Convergint services follows company standards and policies strictly, delivering prompt and efficient responses to all service requests within the assigned region.
• Prepare customer training materials and deliver professional customer training.
• Attend internal training and improve skills.

Requirements

• Minimum 3 years or above related working experience in security, electronic, or small electronic project implementation and commissioning, preferably in a multinational environment.
• Basic IT knowledge in security hardware, network, and database.
• Familiarity with security access control systems, CCTV, and alarm system products/systems is an advantage.
• Candidates with a technical presales background will have an advantage.
• Good communication and coordination skills.
• Client service-oriented and quick learner.

Behaviours

• Team player: Works well as part of a team.
• Passion: Strong enthusiasm for work and life, positive attitude, and belief in success.
• Proactive: Self-starter with the ability to take initiative; results-driven to solve problems by seeking alternative solutions.
• Detail-oriented: Excellent attention to detail to ensure tasks are completed well.

Interested candidates may send your updated resume indicating reasons for leaving, last drawn salary, expected salary, and date of availability.

We thank all applicants for your interest and regret to inform that only shortlisted candidates will be notified.