Technical Support Manager - DPH

In these times of ever shorter production and development cycles, manufacturing companies require more flexibility and speed. As one of the world’s leading providers of drive and control technologies, Bosch Rexroth is ready to rise to these challenges. Customers profit from the resources and innovative strength of a global player, flexible structures, and an understanding of local needs.

More than 30,500 employees work as a worldwide team to develop safe, efficient, intelligent and high-performance solutions for the areas of Factory Automation, Mobile Applications as well as Machinery Applications and Engineering. With its cross-technology range, digital services and comprehensive service, Bosch Rexroth acts as a reliable partner for machine manufacturers and users. The company develops, produces, and sells its components and system solutions in more than 80 countries.

Job Description

Your contribution is something big!

• Responsible to provide Technical (Diesel system current and future) and product training towards Wholesales, BDx and independence Diesel Workshop.
• Responsible to provide Repair & Service trainings to service providers including BDC as possible warranty service provider.
• Responsible as Diesel Technical help desk for TCT relevant component repair, technical product support and enquiry.
• To provide 2nd level support to local TSS.
• To liaise with KAM and Local TSS to assist customers on technical and equipment field service support including Commissioning, User training, Repair and Service FMN and Master pump testing.
• Responsible to identify potential service providers and define contracts for field service and workshop support.
• Scope: Audit preparation, manage/train service provider, result evaluation, identify future improvement measures, including system upload.
• Responsible for Diesel warranty (Parts and Equipment) tracking to support timely feedback towards customers and identify trends for technical improvement and support to generate monthly warranty reports.

Qualifications

What Bosch Malaysia is looking for!

• Degree in Business Management / Marketing / Automotive / Engineering related field.
• Good communication skills (written and spoken is preferred).
• Strong interpersonal skills.
• Proficiency in SAP systems, MS Excel, MS Word, and MS PowerPoint would be an added advantage.
• Result and future-oriented.
• Self-driven, possess the necessary skills for driving and leading others.
• Possess strong communication and cooperation skills (practice active listening, ability to resolve conflicts, ability to build and maintain strong trusting relationships across levels, etc.).
• Possess strong problem-solving, decision-making, and analytical skills, profound functional knowledge and expertise.

Additional Information

Your future job location offers you:

• Flexible working environment.
• Flexi benefits allowances.
• Employee discounts on Bosch products.
• A working environment that promotes diversity and inclusivity.