Technical Support - Entry Level (Mandarin and Cantonese Speaker)

Job Description:

About DXC Technology

DXC Technology is a leading Fortune 500 IT services company with $17.7 billion in revenue (FY21) and more than 130,000 colleagues around the world. At DXC, we harness innovation to help planes fly, markets function, and businesses move at the speed of digital commerce.

Responsibilities

• Successfully resolve hardware and software technical issues from incoming internal or external businesses and end user's contacts.
• Respond to service, product, technical, and customer-relations questions.
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
• Evaluate unique or complex installations or configurations and make recommendations for resolution.
• Articulate clearly in writing and verbally.
• Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.

Education and Experience Required

• Diploma or bachelor’s degree.
• 0 to 2 years’ experience in relevant technologies and customer environments; Open to fresh graduates.

Knowledge and Skills

• Excellent verbal and written communication skills in Cantonese and Mandarin to support China customers.
• Experience in troubleshooting in a technical environment.
• Excellent analytical and problem-solving skills.
• Software and hardware knowledge of computing, storage and peripheral devices.
• Understanding of case management databases and tools.
• Superior customer service skills.
• Phone and remote support experience.
• Willing to work in shifting schedule.

How to apply: If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.

We are an Equal Opportunity Employer: DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge.