Technical Support Engineer

Be among the first applicants.

Bytecenture Consulting Sdn. Bhd.

Selayang Municipal Council

MYR 30,000 - 60,000

Be among the first applicants.

6 days ago

Job description

The Role

React and respond to automated alarms and perform necessary troubleshooting/analysis.
Perform necessary on-call escalation for further investigation.
Provide technical and solution support to customers and partners through tickets, telephone, email, and meetings.
Troubleshoot, perform root cause analysis, and handle service tickets based on the SLA requirements and templates.
Interface with engineering partners/on-site engineers to fulfill customer function and performance requests.
Develop service FAQs and cases periodically based on service requirements, and share with others.
Responsible for networking fundamentals and protocols (e.g., DNS, TCP/IP, HTTP/HTTPS, REST API, etc.), by managing audio & video multimedia protocols, CDN distribution acceleration, RTC, and other technologies.
Have overall awareness, help establish a Quality Service (QS) evaluation system, improve the efficiency of problem handling, and effectively promote the resolution of quality and efficiency problems in the research and development process.
Perform work with cloud technologies such as Alibaba, AWS, Azure, and GCP to cope with video live streaming technologies.

What We Are Looking For

Diploma and/or Degree in Computer Science, Information Technology, or equivalent.
Required language(s): Mandarin (Speak, Write, Read) and English.
Familiar with cloud and networking. Coding languages such as Python and/or Golang (Go) would be an added advantage.
Preferable basic Live Streaming relevant knowledge such as video and audio encoding/decoding, CDN, RTMP, and real-time communication (web RTC).
Guidance & training will be provided.
Willing to work in shifts.