Technical Support Engineer

Address customers' requests regarding software applications.

Guide customers through installing software applications.

Research for solutions to resolve an issue.

Record technical issues and solutions in logs.

Direct unresolved issues to the next level of support personnel.

Follow up with customers to ensure their systems are functional.

Report customer feedback and potential product requests.

Produce technical documentation and manuals.

Build software applications related database.

Requirements:

Proven work experience as a Technical Support Engineer or similar role.

Hands-on experience with Windows environment.

Working knowledge of 3D software, CAD design software or any other engineering software.

Knowledge of network security practices and anti-virus programs.

Ability to perform remote troubleshooting and provide clear instructions.

Outstanding problem-solving and multitasking skills.

Customer-oriented attitude.

Possess at least a Bachelor's Degree in Electronics Engineering/Electrical Engineering/Mechanical Engineering/Mathematics Science or relevant field.

Perks and Benefits:

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Free snacks / Happy hours
• Personal development opportunities

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