Technical Support Engineer

• Identifying hardware, diagnosing, repairing faults, software solutions, and troubleshooting technical issues.
• Deploy, install, and configure a set of hardware and software, and provide on-site training and support services.
• Managing multiple cases and activities as assigned by following SOP and providing pre and post activity reports as and when required.
• Able to work on an ad hoc or project basis, such as deployment, handover, standby, Go Live, corrective & preventive maintenance.
• Managing maintenance stock daily updates after usage.
• Provide technical support to other teams with resolution as and when needed or assigned.
• Following Standard Operating Procedure (SOP) for proper escalation based on Service Level Agreement (SLA) by projects.

Requirements:

• Diploma in Computer Science or Information Technology.
• Prior at least basic experience in technical support or a similar role.
• Attention to detail with excellent problem-solving and analytical skills.
• Excellent interpersonal skills.
• Excellent time management skills and punctuality.
• Able to work flexible hours including weekends; willing to travel.
• Good written and verbal communication.
• Open for Malaysians only.
• Valid passport for travel.

How do your skills match this job?

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Technical Support Engineer?
• Do you have technical support experience?
• Are you willing to travel for this role when required?

Company Overview: CMGI Sdn Bhd (“CMG”) is a global IT services provider, delivering technology-driven business solutions that complement our client’s strategic objectives. CMG offers unmatched business value to customers through a combination of process optimisation, ISO, ITIL & CMMi quality frameworks, and service delivery innovation.

Our people are at the heart of what we do at CMG. We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. We invest in the health and well-being of our staff, train and reward talent, and develop frontline leaders at all categories to bring out the best in each other.

Join us today, and you can expect a contemporary work-life balance working environment, solid ground for career growth, and various programs for continuous innovation. For more information, please visit our website at www.cmg.com.my.