Technical Service Specialist

Technical Service Specialist

BASIC FUNCTIONS

Develop and monitor the technical support plan and activities, and handle customer complaints.
Consult product technical knowledge for customers.
Provide product knowledge for sales colleagues, sales staff of distributors.
Train technicians of distributors about products installation and troubleshooting.

SPECIFIC RESPONSIBILITIES

Actively encourage, support, and manage distributors’ Kohler Technical Specialists (KTS) in providing after-sales service for Kohler products.
Provide technical advice on installation, operation, maintenance, and troubleshooting for Kohler products to consumers, developers, distributors, and Kohler associates.
Inspect Kohler products at distributor warehouses and consumer facilities; monitor the inventory of spare parts for both repair and sales.
Provide and consult warranty procedures to customers. Prepare claim statistics and follow up on replacement items.
Handle technical claims from key consumers and developers escalated from distributors or Call Center.
Collect any repair service charges and issue both sales and tax receipts.
Organize and deliver technical training and product knowledge to distributors and internal staff.
Provide feedback on product performance, suitability, and quality to drive improvement and new development of Kohler products.
Provide technical support to marketing and sales activities; jointly responsible for potential project sales activities with the sales team, will need to meet with potential customers and provide appropriate technical specifications/resolutions to the business if required.

RELATIONSHIPS AND CONTACTS

Report directly to Sr Technical Service Manager, K&B Asia Pacific.
Frequently meet with KTS.

Skills/Requirements

EDUCATION AND EXPERIENCE REQUIREMENTS

Bachelor Degree graduate with 5 years of experience in the technical service field.
Experience in Consumer Goods, Real Estate Business, and Building Materials is a plus.
Good communication in English and Chinese, as well as computer literacy.

Preferred to be based in Johor, based in KL is also accepted.
Frequent business trips between Malaysia and Singapore.

Why Choose Kohler?
We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.

About Us
It is Kohler’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.