Technical Service Engineer - Syngas

Vacancy: Technical Service Engineer
Location: Kuala Lumpur
Job Family: Engineering-General

As the Technical Service Engineer, you will be required to work independently (with support from other regional technical service engineers) as the key point of contact providing technical expertise and advice to customers across the region within the Syngas business. You will apply technical understanding and knowledge of the Catalyst Technology (CT) product portfolio to solve a range of problems, from simple troubleshooting to complex projects. You will be the technical face of the CT organisation, both liaising with customers remotely and travelling to meet with regional customers in person.

Your responsibilities:

1. Provide technical service to customers through direct customer support. Build and maintain effective partnerships with customers in an ethical and safe manner.
2. Engage in customer visits including technical meetings and plant audits.
3. Assist the Sales organization with technical evaluations, preparing technical proposals and guarantees to support commercial sales.
4. Extract maximum value from the segmented customer base through developing and deploying the appropriate level of technical services.
5. Provide technical input and support to other members of the global technical service team and account managers to ensure a consistent high standard of service for our customers.
6. Ensure all activities are undertaken in accordance with JM code of ethics and EHS policy and practices.

Requirements for the role:

1. Background in syngas catalysts, absorbents, chemicals and/or additives desirable.
2. Detailed knowledge of chemical plants.
3. Significant customer-facing experience.
4. Strong understanding of customers’ business and production process.
5. Ability to drive change.

How you will be rewarded:

We offer a competitive compensation and benefits package including bonus, excellent pension contributions and generous annual leave.

At JM, an inclusive culture is integral to our values and ambitions for the future. We are committed to ensuring that everyone can bring their full self to work and thrive in their career. Welcoming everyone to JM, regardless of their unique characteristics, experiences or thoughts allows us to bring many different voices and experiences together to tackle the world's biggest challenges. Being truly inclusive means that all colleagues feel valued for their differences, views and contributions, and feel a sense of belonging at JM.

Johnson Matthey is open for discussion on part-time, job share and flexible working patterns.

Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised.

To submit your application, please click the "Apply" button online.

All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise. Johnson Matthey respects your privacy and is committed to protecting your personal information.

Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.