Technical Operations Analyst (12 Months Contract)

Technical Operations Analyst (12 Months Contract)

Job Summary: As an Operations Analyst in Global Asset Management, you will partner across business and development groups to support in-house trade and related applications, delivering continuous improvement efforts. You will be responsible for timely incident resolution and change implementation. You will also be directly involved in building and supporting our monitoring and alerting solutions for our suite of supported technologies.

What is the opportunity? As an Operations Analyst in Global Asset Management, you will partner across business and development groups to support in-house trade and related applications delivering continuous improvement efforts. You will be responsible for timely incident resolution and change implementation.

What will you do?

1. Monitor email queue closely and pick up issues/requests in a timely manner.
2. Utilize all available resources to perform issue investigation and troubleshooting (e.g., documentation, escalations).
3. Assess the priority of issues and assign to the appropriate team member following escalation procedures.
4. Monitor and improve the availability of our software solutions and data integration batch jobs.
5. Proactively support in-house applications working with various monitoring tools.
6. Ensure system stability and prioritize continuous improvement efforts using modern DevOps and cloud technologies (Pivotal Cloud Foundry, OpenShift, Azure).
7. Coordinate with global team members across the GAM footprint to ensure system issues are fully resolved.
8. Create and maintain documentation for incident resolutions.
9. Liaise with 3rd party vendors where necessary for support, upgrades, and maintenance.
10. Follow up with service partners when status not provided within guidelines and escalate when necessary.
11. Make recommendations to resolve technical system issues and increase environment stability leveraging our support stack.
12. Execute disaster recovery exercises for various apps.
13. Overtime may be required based on project demand or unexpected circumstances.

What do you need to succeed?

Must-have:

1. Be self-motivated, autonomous, and a team player in a fast-paced environment.
2. Postsecondary degree in computer science or an equivalent combination of education, experience, and training.
3. Ability to work effectively as an individual and on a team.
4. Experience in managing applications on OpenShift and Pivotal Cloud Foundry platforms.
5. A minimum of 1-2 years of experience in a similar role.
6. 1-2 years of experience supporting complex, large-scale customer-facing platforms.
7. A minimum of 1-2 years of experience with SQL.
8. A proactive approach to spotting problems, areas for improvement, and performance bottlenecks.
9. Excellent problem-solving skills.
10. Flexible approach to work and the ability to adapt to change.
11. Excellent writing and verbal communication skills, capable of effectively liaising independently with business users, team members, and technical groups.
12. Basic customer service skills and phone etiquette.

Nice-to-have:

1. 1-2 years’ experience in financial services.
2. Prior production support or SRE experience.
3. Working experience with setting up monitoring alerts.
4. A minimum of 1-2 years of experience with C#, Java, NodeJS, Python, and Microsoft technologies.
5. Experience in building automated production monitoring and support model, hands-on experience integrating Splunk, Dynatrace, Stackdriver, PagerDuty.com.

Job Skills: Customer Service, Decision Making, Enterprise Application Delivery, Information Technology (IT) Infrastructure, Interpersonal Relationships, IT Systems Integration, System and Console Operations, System Applications, Systems Software.

Additional Job Details:

Address: PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE: PUTRAJAYA
City: Putrajaya
Country: Malaysia
Work hours/week: 40
Employment Type: Full time
Platform: WEALTH MANAGEMENT
Job Type: Staff Augmentation
Pay Type: Salaried
Posted Date: 2024-10-25
Application Deadline: 2024-11-22

Inclusion and Equal Opportunity Employment: At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients, and communities. We also strive to provide an accessible candidate experience for our prospective employees with different abilities.

Please let us know if you need any accommodations during the recruitment process.