Technical Onboarding Specialist (PETALING JAYA & IPOH)

Technical Onboarding Specialist (PETALING JAYA & IPOH)

An Onboarding Specialist is to undertake technical support activities that align with company business needs. The successful candidate involves Technical activities to support sales & marketing team. The successful candidate also involves all technical related activities in project deployment & maintenance stages in support of organizational strategy and objectives.

Responsibilities:

1. Lead customer business value identification and discovery understand how our solutions and their unique differentiation can be used within the customer's existing architecture, business environment and customer requirement.
2. Support sale activities and cooperate with sales & marketing team in term of technical perspective.
3. Lead technical demonstration: Execute demos for customers, internal sales and marketing team members. Create and document specific alignment between a technology demonstration and a solution vision. Set a high-quality bar for demo curation, execution, and delivery while engaging with a variety of customer roles, both sale and technical.
4. Lead technical workshops, seminars, and engagements with customers who are interested in an in-depth understanding of our solutions from an engineering & technical perspective.
5. Keep up-to-date with market competitors across our portfolio of products and be able to project our solutions as the best-in-class.
6. Prepare the technical responses to RFPs and other documents as required.
7. Play a critical role in performing project deployment & maintenance by providing technical expertise to deliver project successfully and meet customer satisfaction.

Requirements:

1. Diploma in computer science, information technology, electrical/electronic engineering or any other related field.
2. At least 3 years working experience as a pre-sales or technical support for software/application/Cyber Security industry.
3. Must be a subject matter expert with extensive software/application/Cyber Security technical support experience.
4. Candidates should have passion for information technology, self-driven and enjoys start-up environment and problem-solving skills required.
5. Ability to work energetically independently self-motivated and with desire to succeed and able to keep to agreed timeline.
6. Communication in Mandarin (written & spoken) will be added advantage.
7. Having customer satisfaction mindset & strong interpersonal skills to interface with customers.