Technical Delivery Manager Lead, Digital Banking

Location: Kuala Lumpur, Wilayah Persekutuan, MY

Company: International Bank

About the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance, and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralizing, and standardizing technology systems as well as banking operations in Singapore and overseas branches.

Job Responsibilities

You will be involved extensively and be responsible for the end-to-end software development lifecycle and support for all work transitioned from Group (which could be projects, quarterly change requests, L3 production fixes). This includes anchoring key engagements with various stakeholders, analysis and design to development, implementation, release management, testing, and support for the domain area of Digital Banking.

With a primary role in delivery management, you will be responsible for the project technical delivery and quality assurance of the team’s delivery in conformance to the Bank-defined software delivery methodology and tools. You will partner closely with the group domain team to plan and manage transitioned deliverables.

Other responsibilities include:

• Support the Team - Build up the right capabilities and people, equip them with the skills, tools, and standard approaches to deliver functional excellence, and ensure that they are deployed to value-creation opportunities — sometimes in long-term roles supporting the business, but more often to the small, independent squads.
• Build Capabilities - Responsible for building a “capability” to support a value-creation line: hiring and developing talent; shepherding people along their career paths; evaluating and promoting people; and building standard tools, methods, and ways of working in collaboration with the Chapters and the Platform/Tribe Coaches. The Technical Delivery Manager (TDM) has also the responsibility to deploy our talented people to the appropriate squads, based on their expertise and demonstrated competence. In essence, the Tribe Lead is responsible for the “People” and the “How” in collaboration with the Chapters and the Platform/Tribe coaches for the software development work.
• Manage By Empowering - The Technical Delivery Manager (TDM) must manage external (vendors) and internal resources, must evaluate, promote, coach, and develop his or her people, but without traditional direct oversight. The TDM may not be involved in the day-to-day work of squads for “value creation standpoint” but has the responsibility to supervise the day-to-day (quality, velocity, productivity, resourcing, vendor management) in collaboration with team members and the Platform / Tribes / Squad business leads; he does not check on or approve the work of their team members, and he certainly does not micromanage or provide daily oversight. Instead, regular feedback from platform/tribe leaders, team members (Squad Leads), and other colleagues inform his evaluations. In fact, he / she should have enough time to tackle “real work” on business opportunities in liaison with the Platform and Tribe leaders.

Job Requirements

The ideal candidate should have extensive experience in implementing and operating large-scale and complex mission-critical solutions:

1. Good understanding of all architecture layers.
2. Strong record of deliveries in mobile and frontend (React) projects.
3. Past technical and delivery experience, preferably in a retail banking or wholesale banking environment.
4. Experience in Agile delivery (SCRUM).
5. Have managed team sizes between 15 and 40.
6. Strong organizational and leadership skills.
7. Ability to manage squad members, with different levels of expertise and different backgrounds within an Agile context.
8. Ability to transform squads into high-performance squads.
9. Ability to nurture individual squad members into high-performing rockstars.
10. Ability to adapt to an environment where requirements change rapidly.
11. Ability to manage complex, time-sensitive deployment queues with other teams in the bank.

Apply now and make a difference!