Technical Account Manager (AWS)

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Do you like helping enterprise clients implement innovative cloud solutions and solve technical problems? Do you want to be a leader and demonstrate how emerging technologies (such as A.I., Big Data, Cloud, DevOps) can be applied to businesses?

With business growth and global expansion opportunities, we are looking for a highly motivated Technical Account Manager (TAM) to help accelerate our growing team. This is an excellent opportunity to join a world class team, working with some of the best and brightest engineers and solution architects while also developing your skills and furthering your career within one of the most innovative and progressive technology companies.

As a TAM, you will help craft and execute strategies to drive our customers’ adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.

Your technical acumen and customer-facing skills will enable you to effectively represent eCloudvalley and AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs and risk management.

You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy.

The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. We are seeking individuals with strong backgrounds in I.T. operations and related areas such as Linux/Windows systems administration, DevOps, Big Data and more. The TAM is our centerpiece of value to our managed services customers, so if you wish to be at the forefront of innovation, come join us!

Minimum Qualifications:

1. 3+ years of hands-on Infrastructure / Troubleshooting / Systems Administration / Networking / DevOps / Applications Development experience in a distributed systems environment
2. Bachelor’s Degree in Computer Science, Math, or related discipline required, or equivalent work experience
3. Fluent in conversational English
4. Client Communication and Presentation experience (public speaking, creation of content such as whitepapers, presentations, project plans or other written deliverables).
5. Technical complex troubleshooting skills in infrastructure services (OS, networking, cloud)
6. Experience with AWS services and/or other cloud offerings

Preferred Qualifications:

1. Advanced experience in one or more of the following areas: Software Design or Development, Content Distribution/CDN, Scripting/Automation, Database Architecture, IP Networking, IT Security, Big Data/Hadoop/Spark, Operations Management, Service Oriented Architecture
2. External enterprise customer-facing experience as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences
3. Experience in a 24x7 operational services or support environment
4. Experience in managing multiple clients

How do your skills match this job?

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?