Team Member, Customer Due Diligence

To enhance client experience through a seamless on-boarding process while improving productivity, ensuring regulatory compliance, and mitigating risk. Ensure a consistent, centralized on-boarding process for corporate clients across RHB Group.

• Perform due diligence checks as required for new and existing clients.
• Ensure compliance with regulatory requirements and update processes where necessary.
• Collate and validate documentation from corporate clients.
• Maintain documentation in a central repository.

• Act as a liaison related to on-boarding (operational) and provide consistent follow-up and follow-through on inquiries and issues.
• Ensure accurate and efficient corporate onboarding screening processes across entities.
• Interact with product groups, functional groups, and clients to develop an understanding of client profiles and requirements.
• Gather, review, and ensure the validity of clients’ information and documents from internal/external sources as appropriate.
• Execute all on-boarding related workflow activities including exchange of information and gathering of approvals.
• Track, monitor, and escalate potential on-boarding issues and delays as necessary.
• Ensure on-boarding processes are in compliance with regulatory, compliance, and audit requirements.
• Provide input to develop/enhance internal procedures and processes in order to increase efficiency.
• Creation and enrichment of reference data.
• Perform due diligence checks for new corporate clients.
• Perform annual reviews of due diligence for existing clients.
• Assist in project implementation related to on-boarding.
• Assist Head in ICAAP Material Risk Assessment (MRA) - Monitor & Report.
• Assist Head of CCOB in BRCO function for Client Coverage Private Sector (refer to BRO JD & BCO JD).
• Collate and validate documentation for corporate client onboarding.
• Creation and enrichment of reference data.
• Perform due diligence checks for new corporate clients.
• Perform annual reviews of due diligence for existing clients.

• Bachelor Degree - Finance, Business Administration, Banking or equivalent professional qualifications.
• 1-2 years’ experience in Financial Services, preferably with some experience in client services.
• Attention to detail and effective follow-up skills to ensure timely deliverables.
• Efficient at multi-tasking.
• Good communication and interpersonal skills, which include the ability to build productive working relationships with other product and functional groups.
• Highly analytical and organized.
• Good problem-solving skills.