Team Leader (Travel Industry) - Cantonese Speaker

Team Leader (Travel Industry) - Cantonese Speaker

• Oversees daily team operations to ensure efficient workflow and achievement of team goals.
• Drives customer satisfaction by delivering exceptional service through inbound and outbound voice interactions.
• Motivates and empowers the team to exceed performance expectations and organizational objectives.
• Develops and implements effective work processes to enhance customer experience and team efficiency.
• Sets clear performance targets and tracks progress through regular performance reviews.
• Delegates tasks and responsibilities to optimize team productivity and skill development.
• Identifies training needs and delivers comprehensive training programs to enhance agent capabilities.
• Manages shift operations to ensure optimal staffing and service levels.
• Fosters a positive and collaborative work environment that inspires team members to excel.
• Contributes to company growth by building a high-performing team and driving customer loyalty.

Requirements:

• Candidate must possess at least an SPM or equivalent level
• Required language(s): Speak & Write in English, Mandarin & Cantonese
• Minimum of 1 year experience and on-the-job training.
• Confidence and skillful negotiating skills.
• Strong organizational skills to give the team direction.

Salary & Benefit:

• Permanent Position
• Attractive remuneration package above market standards.
• Medical Allowance (Inclusive coverage for your direct family member)
• EPF & SOCSO will be provided
• Medical Leave & Medical Claim
• Dental & Optical Allowance
• Walking distance to office – Shelter nearby LRT / KTM Station