Team Leader of Operations

Closing Date: 31/12/2024

Team Leader of Operations

Life at U Mobile
We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let’s start your journey with an award-winning organization! #UnlimitingYourPotential

Top Reasons To Join Us
• Awarded as the Most Preferred Graduate Employers (2022 & 2023) & Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

Role

The Day-To-Day Activities
• Managing the daily running of the operation i.e adherence of schedule, attendance, scheduling, floor management, real-time performance management etc.
• Handling all escalation i.e call back, demand to speak to a supervisor, complain etc and provide guidance to CSE i.e clarification, resources, difficult or complex problems etc.
• Conducting briefings or training to communicate product services information, work procedure, company policies, performance updates, gather feedback from CSE etc.
• Providing feedback to immediate manager on individual and the team as a whole.
• Managing team performance in accordance with KPI i.e discipline, productivity, efficiency, quality etc.

About You
• Minimum 5 years’ experience in customer service and 2 years’ experience in team leader position.
• Preferably from telco environment.
• Able to use Microsoft Office and contact centre system with knowledge in contact centre metrics and attention to details.
• Able to work on rotation shift working hours i.e. rotation shift.

What’s Next?
Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.