Team Leader

What You Will Deliver

• Oversee the day-to-day operation of the center operation
• Allocate manpower resources
• Motivate frontline to improve performance
• Ensure KPI is met with the guidelines and standard
• Identify existing and potential obstacles in CS Team
• Reply to customers’ comments and complaints via email and other online platforms
• Perform professional customer service and create a good experience for our customers

Who You Are

• Holder of Associate’s Degree or above
• Minimum 3 years experience in a call center (Focus on complaint handling would be an advantage)
• Excellent command of written and spoken Cantonese, Chinese and English
• Proficient in MS Office
• Able to anticipate obstacles and take initiative to solve the problems
• Excellent interpersonal and communication skills
• Mature, proactive and independent
• Experience in leading a team

What We Offer

• Attractive attendance bonus & other incentive bonus
• On-job training
• Public Holidays, Birthday Leave, Medical Insurance & Dental Insurance
• A multi-cultural team
• A company provides a casual, flexible, and pet-friendly working environment
• A company promotes learning, continuous improvement, and personal growth