Team Lead, O2C Collections and Cash Application

• Global MNC
• Rewarding Benefits

About Our Client

Our client is one of the leading global companies in the industry.

Job Description

• Be the primary contact and subject matter expert of O2C Collections and Cash Allocations. Responsible for entire O2C Collections and Cash Allocations process which include but not limited to clients' receipts allocations, collections, AR related management reporting, AR related audit/tax compliance, corresponding internal controls, and smooth sub ledger close.
• Participate in activities related to O2C system implementation and upgrades, including but not limited to, requirements definition, functional/technical design, configuration, testing, training, change management, and cutover.
• Reviewing and analyzing current procedures, working closely with Global/Regional SMEs to recommend and implement changes following Group directives to standardize activities and integrate into the Shared Services Centre.
• Establish and monitor corporate KPIs/SLAs and metrics to guide O2C strategy and decision-making. Ensure tasks and deliverables are accurate and timely.
• Evaluate O2C processes and policies; provide direction around Collections and Cash Allocations, and ensure operational requirements are met and maintain proper controls and monitoring.
• Responsible for the overall performance of the team (including offshore team members and outsourced firms), evaluating the current O2C personnel strengths and opportunities, identify clear objectives, monitor their performance, provide coaching, career development and timely feedback to team members.
• Prepare/review O2C related balance sheets items and clear aging items promptly.
• Effective stakeholder management, both internally and externally.

Collections:

• Develop and implement effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships.
• Monitor and analyze the performance of the collections team, implementing measures to improve productivity and success rates.
• Review and evaluate delinquent accounts, determining appropriate actions to be taken in accordance with company policies and legal requirements.
• Prepare regular reports on collections activities, presenting data and insights to upper management.
• Clearing of aging items in the debtor's ledger such as unallocated cash, excess payments and credit notes.
• Prepare and review monthly bad debts provision listings and ensure that the provisions are accounted correctly per company policies.

Cash Allocations

• Develop and implement effective cash allocation strategies and procedures to ensure that receipts are allocated correctly.
• Monitor and analyze the performance of the cash allocation team, implementing measures to improve productivity and success rates.
• Prepare regular reports on cash allocation activities, presenting data and insights to upper management.

The Successful Applicant

• Ideally previous experience in Shared Services, customer service and Finance administrative activities.
• Graduate with Degree in Accounting/Finance/Business Administration.
• 5+ years of business-related experience in Order to cash/Credit collection role with evidence of increases in scope and responsibility. (MUST HAVE)
• 2+ years of experience managing team members. (MUST HAVE)
• Fluent in speaking, reading & writing Mandarin to support Greater China Region (MUST HAVE)
• Regional experience in Asia Pacific.

What's on Offer

• Hybrid working environment.
• Exposure to work with other regions.
• Being part of pioneer team.