Team Lead, Learning Operations

Program / Project Management:

Oversee the end-to-end execution of learning programs, ensuring alignment with organizational goals. Manage internal, external, and accreditation programs to enhance employee development and drive business performance. Undertake other specific projects as directed.

Process Optimization:

Continuously review and improve operational processes related to program registration, application handling, and scheduling. Identify and implement efficiencies to streamline workflows and improve the learner experience.

Regulatory Compliance:

Ensure all learning programs adhere to internal policies, industry regulations, and compliance requirements. Maintain up-to-date records for audits and compliance reviews.

Stakeholder Collaboration:

Act as the key liaison between internal teams, external partners, and accreditation bodies to ensure alignment with business needs. Foster strong relationships to deliver high-impact learning solutions.

Reporting and Strategy:

Lead the strategic planning of learning initiatives, analyze trends, and provide regular reporting on program effectiveness and learner outcomes to senior management.

Team Leadership:

Manage and mentor a team to ensure smooth delivery of learning operations, fostering a collaborative and performance-driven culture.

Oversee the use of learning technologies and systems, evaluating new platforms to enhance the efficiency and scalability of learning programs.

• Degree in Human Resource Management or any other relevant fields of study
• Minimum 3 years of experience in managing a team
• Experienced in managing administrative tasks, preparing reports to Senior Management/ providing insights for decisions related to Learning & Development
• Preferably from the banking industry
• Experience in operations or back office environment and knowledge of Workday system are added advantage